Mortgage Origination - Customer Service Representative

Leidos•Indianapolis, IN

5d•$20 - $22•Onsite

About The Position

Leidos is seeking full-time Mortgage Origination Customer Service Representatives for the FHA Resource Center in Indianapolis, Indiana. The team supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing, in its mission to create strong, sustainable, inclusive communities and quality affordable homes. In this role, mortgage origination experience is applied to help callers and email contacts understand Federal Housing Administration (FHA) guidelines and procedures, while developing knowledge of FHA mortgage policies and processes. The position includes a Monday–Friday schedule with no weekend work, immediate and ongoing training, company-sponsored Public Trust eligibility upon hire, and opportunities for career mobility. Voluntary overtime may be available based on business needs. The role is covered under the Service Contract Act and is subject to applicable minimum-wage and minimum Health and Welfare requirements. The stated pay range is $20–$22 per hour.

Requirements

High school diploma or GED certificate.
At least 2 years of mortgage origination experience, such as loan originator, loan processor, junior underwriter, or loan officer.
At least 1 year of contact center or telephone customer service experience.
Ability to obtain a Public Trust security clearance, including a credit check and background investigation.
Ability to navigate multiple computer systems and applications and use search tools.
Excellent time management skills and dependability.
Strong written and verbal communication skills, including telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.

Nice To Haves

FHA knowledge or background.
Omnichannel contact center experience.
English and Spanish bilingual verbal and written skills.

Responsibilities

Answer calls and emails from the lending industry and the public regarding FHA guidelines and procedures.
Use mortgage industry knowledge and a knowledge database to find answers to client requests.
Follow standard operating procedures for topics, systems, and contact channels.
Document all contacts in a database.
Keep current on FHA mortgage processes and procedures.

Benefits

Medical and dental insurance available on day one.
401(k).
Life, accidental death and dismemberment (AD&D), and voluntary disability plans.
Discounted Leidos stock purchase plan.
Employee discounts.
Paid time off accrued under Leidos policy, up to 15 days per year.
11 paid holidays per year.
Immediate and ongoing training.
Company-sponsored Public Trust eligibility upon hire.
Company-wide career mobility.
Voluntary overtime may be available based on business needs.