Mortgage Origination - Customer Service Representative

Leidos • Indianapolis, IN

4d • Onsite

About The Position

Leidos is hiring full-time Mortgage Origination Customer Service Representatives at the FHA Resource Center in Indianapolis, Indiana. The team supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing. In this role, representatives draw on mortgage origination experience to help lending-industry callers and members of the public understand FHA guidelines and procedures, while developing knowledge of FHA mortgage policies and processes.

Representatives answer calls and emails, use a knowledge database to locate answers, follow standard operating procedures across topics, systems, and contact channels, document contacts in a database, and stay current on FHA mortgage processes and procedures. The role has a Monday-to-Friday schedule with no weekend work. Voluntary overtime may be available based on business needs. The position requires the ability to obtain Public Trust eligibility, including a credit check and background investigation.

The stated pay range is $20–$22 per hour. This position is covered by the Service Contract Act and is subject to applicable minimum-wage and Health and Welfare requirements.

Requirements

• High school diploma or GED certificate.
• At least 2 years of mortgage origination experience, such as loan originator, loan processor, junior underwriter, or loan officer.
• At least 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust security clearance, including a credit check and background investigation.
• Ability to navigate multiple computer systems and applications and use search tools.
• Excellent time-management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Nice To Haves

• FHA knowledge or background.
• Omnichannel contact center experience.
• Bilingual English and Spanish verbal and written skills.

Responsibilities

• Answer calls and emails from the lending industry and the public about FHA guidelines and procedures.
• Use mortgage-industry knowledge and a knowledge database to locate answers to client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.
• Provide excellent customer service.

Benefits

• Medical insurance available on day one.
• Dental insurance available on day one.
• 401(k).
• Life insurance.
• AD&D plan.
• Voluntary disability plans.
• Discounted Leidos stock purchase.
• Employee discounts.
• Immediate and ongoing training.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Paid time off accrued according to Leidos policy, up to 15 days per year.
• 11 paid holidays per year.
• Voluntary overtime may be available based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED