Customer Service - Mortgage Web Applications

FICS, Inc. • Addison, TX

3d

About The Position

FICS is seeking an enthusiastic Web Applications System Support team member to help customers navigate the online mortgage process. The role is the first line of support for FICS web applications, helping customers resolve issues and use the software effectively. Customer interactions influence the efficiency of customers’ operations and their success.

The team communicates with customers by phone and email in a fast-paced environment, trains customers to use FICS software, presents product webinars and conference presentations, and participates in collaborative software testing for quality assurance.

Requirements

• Ability to convey patience and understanding to customers in person, over the phone, and via email.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications.
• Understanding of web application support best practices, including issue prioritization, gathering issue data, and prompt customer responses.
• Knowledge of testing web applications for quality and ease of use.
• Basic understanding of popular browsers and an analytical approach to crafting testing scenarios.
• Exceptional verbal and written communication skills.
• Excellent interpersonal and presentation skills, and eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas Driver License and vehicle liability insurance.

Responsibilities

• Provide first-line support for FICS web applications and help customers navigate the online mortgage process.
• Communicate with customers by phone and email and respond promptly to their needs.
• Train FICS customers to use FICS software.
• Present FICS product webinars and conference presentations.
• Participate in collaborative testing of FICS software for quality assurance.
• Maintain, troubleshoot, and improve web applications for functionality and user experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed