Customer Service - Mortgage Web Applications

FICS • Addison, TX

3d

About The Position

FICS is seeking an enthusiastic Web Applications System Support team member to help customers navigate the online mortgage process. The role is the first line of support for FICS web applications and helps customers resolve issues affecting their operations. Team members communicate with customers by phone and email in a fast-paced environment, train customers to use FICS software, deliver product webinars and conference presentations, and collaborate on software quality assurance testing.

Requirements

• Ability to convey patience and understanding to customers in person, over the phone, and via email.
• Technical aptitude and interest in maintaining, troubleshooting, and improving web applications.
• Understanding of web application support best practices, including prioritizing issues, gathering issue data, and responding promptly to customers.
• Knowledge of testing web applications for quality and ease of use.
• Basic understanding of popular web browsers and an analytical approach to developing testing scenarios.
• Exceptional verbal and written communication skills.
• Excellent interpersonal and presentation skills, and eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas driver license and vehicle liability insurance.

Responsibilities

• Provide first-line system support for customers using FICS web applications.
• Communicate with customers by phone and email and help resolve their issues.
• Train FICS customers to use the FICS software.
• Conduct FICS product webinars and conference presentations.
• Collaborate in testing FICS software for quality assurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed