Mortgage Servicing - Customer Service Representative

Leidos • Indianapolis, IN

4d • $20 - $22 • Onsite

About The Position

Leidos is hiring full-time Mortgage Servicing Customer Service Representatives for the FHA Resource Center in Indianapolis, Indiana. The team supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing, in its mission to create strong, sustainable, inclusive communities and quality affordable homes. In this role, you will assist the mortgage servicing industry and the public with questions about Federal Housing Administration (FHA) guidelines and procedures, while expanding your knowledge of FHA mortgage policies and processes. The position is scheduled Monday through Friday from 10:00 a.m. to 6:30 p.m. Eastern Time, although the schedule may change based on customer needs.

Requirements

• High school diploma or General Educational Development (GED) certificate.
• At least 2 years of mortgage servicing work history, such as loan servicing specialist or loss mitigation specialist.
• At least 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust security clearance, including a credit check and background investigation.
• Ability to navigate multiple computer systems and applications and use search tools to provide information to clients.
• Strong time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Nice To Haves

• FHA knowledge or experience.
• Omnichannel contact center experience.
• Bilingual English and Spanish verbal and written skills.

Responsibilities

• Answer calls and emails from the mortgage servicing industry and the public about FHA guidelines and procedures.
• Use a knowledge database to find answers and acknowledge clients’ requests.
• Follow standard operating procedures for topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Benefits

• Medical and dental insurance, 401(k), life, AD&D, and voluntary disability plans available from day one.
• Immediate and ongoing training.
• Discounted Leidos stock purchase and other employee discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off accrued under Leidos policy, up to 15 days per year.
• 11 paid holidays per year.
• Minimum Health and Welfare benefits under the Service Contract Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED