Mortgage Loan Specialist / Loan Officer Assistant (LOA)

Extraco Banks, N.A.•Waco, TX

7d•Onsite

About The Position

Extraco Banks is seeking a highly organized, customer-focused Mortgage Loan Specialist / Loan Officer Assistant to support its Mortgage team in Waco, Texas. The role partners with Mortgage Loan Officers to help ensure loan files are complete and accurate and move efficiently through the lending process. It serves as a key point of contact for borrowers and other stakeholders, supporting a positive customer experience from application through closing. The position manages borrower documentation and loan files, monitors pipelines and outstanding conditions, communicates with customers and business partners, and assists with loan applications, submissions, appointments, and closings. The employee is expected to handle customer information confidentially, manage competing priorities, and apply mortgage products, guidelines, policies, procedures, and compliance requirements. Work is primarily in a professional office environment and includes local travel as needed for meetings, training, outreach, and other business functions.

Requirements

High school diploma or GED.
At least three years of customer service, administrative support, banking, lending, or related experience.
Strong organizational and time-management skills.
Valid driver's license and reliable transportation.
Ability to travel locally for meetings, training, outreach activities, and business-related functions as needed.
Exceptional customer service skills and commitment to a positive borrower experience.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
Ability to work independently and collaboratively within a team.
Ability to learn and apply mortgage lending regulations, policies, and procedures.

Nice To Haves

Associate's or bachelor's degree.
Previous mortgage lending, mortgage processing, banking, or loan origination experience.
Experience with loan origination systems and mortgage documentation.

Responsibilities

Review loan applications and supporting documentation for completeness and accuracy.
Request, collect, organize, and maintain borrower documentation throughout the mortgage process.
Prepare loan files for submission to processing and underwriting.
Monitor loan pipelines and track outstanding conditions to ensure timely completion.
Follow up with borrowers and third parties to obtain required documentation.
Maintain organized electronic loan files in accordance with company procedures and regulatory requirements.
Serve as a primary point of contact for borrowers throughout the loan process.
Respond promptly to customer inquiries and requests, and keep borrowers informed about loan status, documentation needs, and next steps.
Coordinate with title companies, appraisers, underwriters, processors, and closing personnel to facilitate transactions.
Build and maintain strong working relationships with customers and business partners.
Assist Mortgage Loan Officers with loan application preparation and loan package submissions.
Monitor milestone deadlines and proactively identify potential delays.
Assist with scheduling appointments, meetings, and closings.
Support loan officers with client relationship management and business development activities.
Learn and apply mortgage products, guidelines, policies, procedures, and compliance requirements.
Perform additional duties, projects, and responsibilities as assigned.
Manage multiple loan files and priorities while maintaining accuracy, professionalism, accountability, and confidentiality.
Contribute to departmental efficiency and continuous improvement efforts.