Mortgage Loan Servicing Account Solutions - Collections
Regions•Hattiesburg, MS
•$33,975 - $40,446•Hybrid
About The Position
At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Detailed oriented
- Proficient in Microsoft Excel and Word
- Strong customer service skills
- Strong organization skills
Nice To Haves
- Customer Service & Relationship Building - Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience.
- Collections & Negotiation Skills - Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives.
- Attention to Detail & Accuracy - Strong ability to review account information, document customer interactions, and ensure all files, payments, and records are completed accurately.
- Ability to Thrive in a Fast-Paced Environment - Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines.
Responsibilities
- Calls customers about early delinquency account statuses
- Works with customers to resolve account delinquency status while minimizing company interest losses
- Implements repayment plans as necessary and collects delinquent payments
- Ensures that files and paperwork are properly and accurately completed
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May contact outside parties to collect or clarify documentation
Benefits
- Eligible for overtime for hours worked in excess of 40 per week
- Incentive eligible
- Hybrid Work Arrangement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
