Mortgage Loan Servicing Account Solutions - Collections

Regions Bank•Hattiesburg, MS

4d•$33,975 - $40,446•Hybrid

About The Position

At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Nice To Haves

Customer Service & Relationship Building - Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience.
Collections & Negotiation Skills - Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives.
Attention to Detail & Accuracy - Strong ability to review account information, document customer interactions, and ensure all files, payments, and records are completed accurately.
Ability to Thrive in a Fast-Paced Environment - Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines.

Responsibilities

Calls customers about early delinquency account statuses
Works with customers to resolve account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May contact outside parties to collect or clarify documentation