Mortgage Loan Servicer I

Metro City Bank•Doraville, GA

15h•Onsite

About The Position

The Mortgage Loan Servicer I is responsible for reviewing loan documents, initiating funding for loan closings, and performing the booking of all new loans. This role involves monitoring escrow accounts, making timely payments for insurance premiums and real estate taxes, and conducting annual escrow analyses. The position also requires monitoring delinquent loans, preparing necessary notices, processing paid-off loans, and mailing mortgage payment due notices. Additionally, the Mortgage Loan Servicer I will scan loan documents, review and pay recording and vendor fees, prepare mortgage loan pipeline and board meeting reports, and perform various other mortgage servicing activities such as account research and payment adjustments. A key aspect of this role is ensuring all duties are performed in compliance with BSA/AML regulations and requirements, including obtaining adequate data for CIP, monitoring and reporting suspicious activity.

Requirements

Associates degree with Accounting Major or equivalent work experience
Software skills including Microsoft Office, Adobe, Internet, and Email
Communication skills: Greets customers and coworkers in a friendly manner, Uses common courtesy when speaking with customers and coworkers, Communicates clearly and effectively in writing and speaking, Reacts to feedback appropriately, Able to communicate negative information positively and professionally
Compliance knowledge: Familiar with the overall BSA/AML regulations and requirements, Exhibits adequate knowledge of CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR, Exhibits adequate knowledge of concepts: placement, layering, and integration, Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account, Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products, Knows where and to whom any "suspicious" activity should be reported
Personal Integrity: Demonstrates commitment to providing quality service to customers, Makes commitments that are within the scope of the position, Accepts responsibility for own work, Maintains strong commitment to the bank's conduct/accuracy guidelines, Taking responsibility for a thorough and detailed method of working.
Respect: Values diversity, differences in experience, backgrounds, and opinions of others, Treats all people with dignity and honesty, Shows respect and sensitivity for cultural differences, Respects the confidential nature of information, Maintains composure when dealing with the unexpected
Team Work: Promotes teamwork with flexibility and cooperation, Works in the best interest of their team to achieve overall Bank goals, Knows when to ask for help, solicit input from appropriate resources, Works effectively and productively with all areas of the Bank
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; Anticipating customer needs, Giving high priority to customer satisfaction and customer service
Job Knowledge: Understands policies, procedures, and regulations related to their job description. Has the product and operational knowledge needed to do the job. Has the technical skills required to do the job and uses technology appropriately. Remains current on all Bank communication.
Personal Development: Continues to develop knowledge of Metro City Bank products, services, and procedures, Demonstrates commitment to continuous learning and improvement, Remains current on all Compliance courses as assigned

Responsibilities

Reviews loan documents and initiates funding for loan closing
Performs booking of all new loans and creates new loan files
Monitors escrow accounts and initiates timely follow-up with agents and/or tax collectors
Makes insurance premiums and real estate tax payments from escrow accounts
Performs annual escrow analysis and mails statement and surplus refund checks
Monitors delinquent loans and prepares appropriate notices including demand letter
Monitors and records withdrawn and declined loans
Process paid off loans by preparing all necessary documents for recordation of Satisfaction of Deed and overpayment refund checks if any
Mails mortgage payment due notices and process payments
Scans loan documents including HUD, Note, Deed of Trust, Satisfaction of Deed, Title Policy, etc.
Reviews and pays state required recording fees and vendor fees
Prepares mortgage loan pipeline and board meeting reports
Performs other mortgage servicing activities to include, but not be limited to, account research, payment adjustments and various loan maintenance needs
Performs all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Monitors and reports suspicious activity to the BSA Officer