Mortgage Loan Servicer II
About The Position
Do you thrive in a dynamic environment where you can make a meaningful impact on members’ financial well-being? Join our team as a Loan Servicer II and be part of a community-focused credit union that values integrity, service excellence, and member relationships. As a Loan Servicer II, you will serve as a key frontline contact supporting the servicing of mortgage, business, and consumer loans. This role leverages advanced servicing knowledge to ensure loans are accurately maintained, compliant with regulations, and delivered with exceptional member service. You will play a critical role in post-funding loan operations, reporting, and portfolio support, while acting as a resource to team members and helping drive operational efficiency.
Requirements
- High School Diploma or GED required
- 1–3 years of financial services experience required
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Strong interpersonal and problem-solving skills
- High attention to detail and accuracy
- Ability to work independently and manage multiple priorities
- Proficiency in Microsoft Office (Word, Excel) and loan servicing systems
Nice To Haves
- Minimum of 2 years in the mortgage industry preferred
- Previous experience as a mortgage servicer or processor preferred
- Experience with secondary market or external investors preferred
- Basic understanding of accounting principles preferred
Responsibilities
- Serve as a key frontline contact supporting the servicing of mortgage, business, and consumer loans.
- Leverage advanced servicing knowledge to ensure loans are accurately maintained, compliant with regulations, and delivered with exceptional member service.
- Play a critical role in post-funding loan operations, reporting, and portfolio support.
- Act as a resource to team members and help drive operational efficiency.
Benefits
- A positive atmosphere and supportive team
- Initial and on-going training with promotion opportunities
- Competitive wages, incentive bonuses, paid holidays and paid time off
- 401k Retirement Savings Plan with a generous credit union match!
- 100% credit-union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
- Tax-saving Flexible Spending and Health Savings Plans
- Premier membership perks, company clothing, wellness and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
