Mortgage Loan Processor 1

Sunward Federal Credit Union • Albuquerque, NM

4d • $21 - $26

About The Position

Ensures mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. The role verifies and compiles loan application and supporting documentation, ensures applications are accurate in the Loan Origination System, and confirms that loan processing requirements meet SLFCU guidelines, secondary market guidelines, and applicable federal and state regulations to protect the Credit Union’s lien position. The processor completes outstanding loan conditions and confirms loans are ready for closing.

The position provides proactive, accurate service to members through multiple delivery channels, answers mortgage-related phone calls, and works with members, third-party vendors, and internal teams to resolve documentation or processing issues. It also performs other duties as requested by management.

Requirements

• Minimum one year of direct experience with real estate loans.
• Excellent interpersonal skills and a demonstrated commitment to putting members first.
• Ability to formulate creative solutions, solve problems, and strengthen relationships with members and business partners.
• Strong relationship management skills.
• Ability to handle difficult situations positively and professionally.
• Ability to work proactively within departmental and cross-functional teams toward common goals.
• Strong verbal and written communication skills, including the ability to explain lending-related topics clearly and succinctly.
• Excellent organizational and time-management skills, including the ability to prioritize multiple tasks, meet deadlines, and work under pressure.
• Ability to identify process and procedure improvements that increase efficiency.
• Basic understanding of real estate lending processes.
• Proficiency with Microsoft Office applications and ability to learn third-party software programs.
• Prolonged periods sitting at a desk and working on a computer; must be able to lift up to 5 pounds at times.

Nice To Haves

• Knowledge of escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications.
• Associate’s degree or successful completion of specialized coursework or study in real estate or a related field.
• For internal candidates: successful completion of online Credit Union courses that include, but are not limited to, escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications.

Responsibilities

• Review and analyze mortgage loan documents for accuracy, completeness, lien position, and vesting.
• Verify loan applications in the mortgage loan origination system, including credit, income, and assets, for accuracy, completeness, and compliance with applicable guidelines and regulations.
• Follow up with members for additional information and documentation as required.
• Submit orders to third-party vendors and review and resolve issues.
• Satisfy all outstanding loan conditions and confirm loans are ready for closing.
• Provide efficient, proactive, and accurate service to members through a variety of delivery channels.
• Listen to and assess member needs, identify and recommend solutions, and refer members to appropriate people or departments.
• Answer phone calls regarding mortgage questions accurately and professionally.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed