Remote Mortgage Loan Officer (Kansas)

Zillow•Remote-KS, KS

19d•Remote

About The Position

Zillow Home Loans is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. The officer guides borrowers from first contact through funding and delivers a high-quality customer experience. Depending on experience and strengths, the role may follow a high-volume, digitally driven phone-sales model or a relationship-based, market-focused model centered on Zillow Preferred Agents. Both approaches are supported by Zillow’s technology, brand, centralized operations, and leadership. The role is designated remote, but the employee’s principal place of residence and work location must be in Kansas. The employee may also work some time from a company office. Continued employment is contingent on remaining in the approved location; relocation to another state requires company review and approval. The position includes competitive base pay, incentive compensation, and eligibility for equity awards. The role also involves collection, storage, and use of voiceprints for operational and compliance purposes.

Requirements

At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Physically located in Kansas and working remotely from Kansas.
Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client-service orientation, consultative sales skills, and a deep understanding of the mortgage process.
Comfort working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time-management, organizational, and pipeline-management skills.
Proficiency with CRM, LOS, and Microsoft products, including Outlook, Word, and Excel.

Nice To Haves

Associate’s or Bachelor’s degree.

Responsibilities

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build strong customer relationships and, where applicable, relationships with Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations.
Use Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.