Mortgage Loan Officer Tacoma Main

KeyBank•Tacoma, WA

5d•Onsite

About The Position

The Mortgage Loan Officer (MLO) assists clients with originating residential mortgage loans by providing analysis and advice on home lending solutions that meet their needs and financial objectives. The MLO develops referrals to grow Key’s home lending business and client base, meets or exceeds established sales goals, and maintains high standards of client satisfaction and loan quality. The position works in a branch environment to provide in-person client services four or more days per week, including morning huddles and end-of-day debriefs on targeted days. The MLO may drive to multiple locations in a single day and must be able to operate a motor vehicle with a valid driver’s license. Other duties may be assigned, and duties and responsibilities may change at any time. The role requires compliance with KeyBank policies and procedures, professional and ethical conduct, avoidance of conflicts of interest, and acting in the best interests of Key’s clients. Compensation includes eligibility to earn commission and deferred incentive compensation.

Requirements

Excellent written and verbal communication skills.
Strong customer service skills.
Proficiency in sales and service skills, including tele-consulting, prospecting, networking, and center-of-influence relationship management.
Strong financial acumen, including understanding clients’ business priorities, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
Ability to generate new mortgage business and manage loan origination from initial application through closing.
Knowledge of the home mortgage process, including advising on interest rates and repayment terms.
Ability to build partnerships with real estate agents and financial advisors.
Ability to operate a motor vehicle and a valid driver's license are required if driving to multiple locations.
Ability to perform the listed general-office physical demands, including prolonged sitting, communicating in person or by phone, frequent PC/laptop use, and occasional lifting, pushing, or pulling of bags weighing up to 10 lbs.

Nice To Haves

Bachelor’s degree in a business-related field or equivalent experience preferred.
Three or more years of experience as a loan officer in first-mortgage production preferred.
Three or more years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, the Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws preferred.

Responsibilities

Prospect for home lending business to develop new client loan originations and relationships.
Originate and process a targeted number of residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
Explain mortgage options, interest rates, and terms to clients so they can make informed decisions.
Gather documents when registering a loan and remain the primary client contact throughout the loan process.
Maintain high standards of client satisfaction and loan quality, and ensure sales/originator systems and workflows are efficiently controlled.
Develop and maintain knowledge of KeyBank products, services, and competitive offerings.
Maintain proficiency in sales/originator systems and develop efficient workflows.
Stay informed about trends and developments in the real estate market and mortgage industry.
Provide in-person client service in a branch environment four or more days per week, including participating in morning huddles and end-of-day debriefs on targeted days.
Comply with KeyBank policies and procedures, conduct business ethically and professionally, avoid conflicts of interest, and act in clients’ best interests.
Perform other duties as assigned.
Drive to multiple locations in a single day when needed.