Remote Mortgage Loan Officer (Tennessee)

Zillow • Remote-TN, TN

19d • Remote

About The Position

Zillow Home Loans is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. The officer guides borrowers from first contact through funding and provides a high-quality customer experience. Depending on background and strengths, the role may be based in a high-volume, digitally driven environment or a relationship-based, market-focused model. The work is structured and metrics-driven, with support from Zillow’s brand, technology platform, centralized operations, and leadership.

The position is remote, but the employee’s principal place of residence and work location must be in Tennessee. Employees may choose to work some time at a company office. Employment is contingent on remaining in the designated location; relocation to another state requires Company review and approval. The role involves collecting, storing, and using voiceprints for operational and compliance purposes.

Employees receive competitive base pay and may be eligible for incentive compensation and equity awards. Actual compensation varies according to factors including experience, performance, and location.

Requirements

• At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Tennessee.
• Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation, consultative sales skills, and a deep understanding of the mortgage process.
• Comfort working in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products, including Outlook, Word, and Excel.

Nice To Haves

• Associate’s or Bachelor’s degree.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting service-level, productivity, and funding expectations.
• Use Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed