Mortgage Loan Coordinator

Leaders Credit Union • Jackson, TN

2d

About The Position

The Mortgage Loan Coordinator plays an integral role on the mortgage team, supporting both member service and operational efficiency. The coordinator works directly with Mortgage Loan Officers throughout the mortgage process by gathering and reviewing documentation and helping ensure smooth transactions among everyone involved. The role also involves providing members and internal operations teams with accurate loan-status updates, maintaining a courteous and professional atmosphere in phone and in-person interactions, and coordinating timely delivery of loan-processing correspondence to members and third parties such as real estate agents and closing attorneys. Other job-related duties may be assigned.

The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. Occasional overtime may be needed to provide member service, though the organization aims to limit it.

Requirements

• Three to five years of related experience.
• A two-year college degree or applicable specialized training.
• Proficiency in Microsoft products, including Excel, Outlook, and Word.
• Ability to maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Strong written and verbal communication skills.
• Listening, documentation, and organizational skills, as the position involves significant phone work.
• Self-motivation and drive.
• Comfort receiving ongoing performance feedback and coaching.

Responsibilities

• Support Mortgage Loan Officers during the mortgage process by gathering necessary documentation, reviewing provided information, and helping ensure a smooth transaction among all parties.
• Regularly communicate loan-status updates to members and the internal operations team, providing efficient and accurate service.
• Maintain a courteous and professional atmosphere during phone and in-person interactions with members and potential members.
• Track and coordinate timely delivery of mortgage-processing correspondence to members and third parties, including real estate agents and closing attorneys.
• Perform other job-related duties as assigned.

Benefits

• Healthcare
• Vacation time
• Sick time
• 401(k) options
• Profit-sharing plan
• Extensive training, including monthly classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree