Mortgage Lending Officer SAFE Act - ALISO VIEJO
About The Position
The Mortgage Lending Officer is a developing professional role within Citi Retail Mortgage, providing home lending services through Citibank branches and centralized service centers. The role represents the Retail Mortgage business by providing superior service to clients and referral partners and originating high-quality residential real estate loans. It involves working with retail branch partners, operations teams, community business development officers, clients, real estate agents, and other referral sources to drive mortgage sales and build client relationships. The officer consults with customers about their financial circumstances, goals, and lending needs; evaluates their financial information and potential loan eligibility; recommends suitable lending solutions; and explains the risks, benefits, and consequences of alternatives. The role also promotes Citi’s lending and other financial services, develops referral relationships, coordinates loan applications and closings with operations partners, and refers customers to other Citi professionals when appropriate. The position requires attention to applicable lending laws, regulations, policies, risk, and ethical conduct.
Requirements
- 2–5 years of relevant experience.
- At least 3 years of previous mortgage sales experience.
- Residential mortgage experience.
- Established book of business.
- Proven product sales capability.
- Ability to comprehend and explain financial calculations and pricing alternatives.
- Ability to explain the documents and information customers need to obtain a particular loan.
- Knowledge of laws and regulations governing consumer lending, including fair lending, privacy, and RESPA.
- Demonstrated customer service skills.
- Strong relationship development and management skills.
- Expertise in general lending products and the overall mortgage industry.
- Must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtain a unique identifier before engaging in mortgage loan originator activities.
- Bachelor’s/University degree or equivalent experience.
Nice To Haves
- FHA/VA and conventional loan experience is preferred.
Responsibilities
- Consult with customers about their financial situation, objectives, and lending needs to help them achieve homeownership goals.
- Collect and analyze information about customers’ financial circumstances, goals, risk tolerance, plans, income, assets, debts, cash flow, and credit history.
- Assess initially whether customers and properties may qualify for particular lending solutions.
- Recommend lending solutions suited to customers’ financial and personal objectives and explain the risks, benefits, and consequences of alternatives.
- Promote Citi and its financial services to customers, real estate agencies, builders, other referral sources, and the community.
- Visit customers outside Citi offices as appropriate to clientele, geography, market conditions, and other factors.
- Work with internal partners to support and grow customer relationships.
- Refer customers seeking non-lending financial services to appropriate Citi professionals and introduce clients to relevant segment partners, including Bank, Wealth Management, Small Business, and Cards.
- Partner with Operations to transfer loan applications and provide documents to Processors, while obtaining additional information needed by Processors or Underwriters.
- Coordinate with Processors, Closers, and customers to support timely loan closing.
- Develop key referral relationships, including with Realtors, CPAs, and builders, to generate mortgage business.
- Monitor trends and developments in the local marketplace and changes in industry rules and regulations, and expand internal and external networks.
- Assess risk in business decisions, comply with laws, rules, regulations, and policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off, including planned vacation, unplanned sick leave, and paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
