Mortgage Loan Officer - Residential Lending

WesBanco Bank, Inc.•Ann Arbor, MI

About The Position

The Mortgage Loan Officer originates various types of mortgage loans, generates bank fee income through secondary-market loan originations, and builds or replaces the bank’s portfolio as directed by senior management. The role requires exceptional customer service, a professional demeanor, and effective written and oral communication with management, bank employees, customers, and other stakeholders. The officer serves as an expert on WesBanco’s mortgage programs and products and the mortgage industry, matches customers with appropriate loan products, and manages applications from initial qualification through processing. This includes collecting and reviewing documentation, meeting disclosure and delivery timelines, setting customer expectations, coordinating with processing partners, and keeping customers and referral sources informed of progress. The position also promotes WesBanco mortgage services in the real estate community and assigned branches, supports branch staff and customers through meetings and Mortgage Days, cross-sells bank products and services, and complies with applicable banking laws, regulations, policies, procedures, service-level agreements, and assigned milestones.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Willingness to provide customer service that clearly differentiates the bank from competitors.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Clear, concise, effective written and oral communication skills; ability to communicate collaboratively and with a solutions-oriented approach.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form.
Ability to solve problems involving several concrete variables in standardized situations.
Ability to multitask under sometimes stressful conditions.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to learn and follow applicable banking policies, procedures, laws, and regulations and complete assigned compliance training.

Responsibilities

Originate various types of mortgage loans and generate fee income through secondary-market loans; build or replace the portfolio as directed by senior management.
Maintain expertise in WesBanco mortgage programs and products and the overall mortgage industry.
Identify customer needs and match customers with appropriate mortgage products and programs.
Pre-qualify purchase customers as requested.
Complete loan applications and enter accurate information into the bank’s current loan origination system.
Obtain required documentation based on the loan product, program, and client needs.
Review customer documentation for industry standards, review credit, analyze the overall information, and document and communicate unanswered questions.
Provide required disclosures and documentation to clients within three days of application.
Deliver a complete application electronically to the processing partner within three days of application and provide customer documentation within five days of application.
Review realistic expectations and timelines with customers during the initial application process.
Conduct weekly pipeline calls with processors and/or the team to share information and identify what is needed, who is responsible, and when it will be completed.
Promote WesBanco mortgage services in the real estate community by attending realtor functions, community events, and industry educational opportunities.
Work with assigned branches to establish the officer as their mortgage expert, conduct monthly quick-start meetings, and hold at least four Mortgage Days in the branch.
Provide customers with effective updates throughout the mortgage process.
Maintain and update CORE Sales stage information so referral sources can track referral progress.
Promote and cross-sell bank products and services.
Adhere to the terms of the Service Level Agreement and meet assigned minimum milestones.
Provide professional service to mortgage customers, underwriters, processors, and closers.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.