Mortgage Field Services Coordinator

FAR Inspections•St. Louis, MO

4d•Remote

About The Position

FAR Inspections is hiring an Inspector Coordinator to support a roster of independent inspectors working mortgage field service orders across the country. The role involves supporting the flow of work for mortgage field service orders. Independent inspectors visit properties to confirm occupancy, document findings, and submit reports. The Inspector Coordinator will manage this process for an assigned territory, ensuring orders are completed on time and addressing any issues that arise.

Requirements

Above average proficiency in Microsoft Excel, including sorts, filters, lookups, and basic formulas.
Demonstrated ability to quickly learn new software.
Familiarity with InspectorADE, Forms.com, client portals, Slack, and Outlook (prior experience with specific tools not expected, but ability to learn new platforms quickly is).
Strong written communication skills.
Ability to track a high volume of open items simultaneously without missing details.
Calm and professional demeanor when handling high workloads or unexpected issues.
Reliable home internet connection.
Quiet workspace.

Nice To Haves

Two or more years in a coordinator, dispatch, or operations role supporting independent contractors, field workers, or vendors.
Experience in property management or leasing.
Experience in insurance adjuster dispatch or claims coordination.
Experience in disaster restoration coordination.
Experience in staffing agency coordination (light industrial or healthcare per diem).
Experience in real estate transaction coordination.
Experience in restaurant or hotel operations.
Prior mortgage field services experience.

Responsibilities

Monitor open orders in the inspection management platform to identify those at risk of being late.
Communicate with inspectors via Slack to obtain status updates, answer questions, and confirm order completion.
Respond to client emails requesting updates on specific orders.
Assign work to backup inspectors when an inspector cannot complete an order in their assigned area.
Assist inspectors via phone calls when they encounter issues in the field.
Maintain updated records of work progression in company systems.