Coordinator, Field Services

Columbus McKinnon Corporation • Hartland, WI

1d • Onsite

About The Position

The Field Service Coordinator plays a critical role in supporting the execution of field service operations by managing service requests, coordinating technician schedules, and ensuring accurate documentation and communication throughout the service lifecycle.

Requirements

• High school diploma or equivalent
• Ability to build relationships both internally and externally to support customer needs
• Ability to organize, prioritize, and approach tasks with a sense of urgency
• Ability to work independently and as part of a team
• Professional written and verbal communication
• Attention to detail
• Sense of ownership and accountability

Nice To Haves

• Previous experience in customer service, service coordination, logistics, or a related role
• Experience in a manufacturing or industrial environment

Responsibilities

• Serve as a primary point of contact for field service requests.
• Gather and document complete service request details.
• Coordinate with internal teams to ensure efficient and accurate resolution of customer needs.
• Maintain consistent follow-up and communication with customers throughout the service process.
• Coordinate technician schedules across multiple regions, aligning service needs with technician availability, skillset, and geographic location.
• Proactively manage scheduling changes, and urgent requests to maintain service levels.
• Triage incoming technical support requests and route them to appropriate internal resources.
• Facilitate communication between customers and technical teams to support timely troubleshooting and issue resolution.
• Prepare, update, and track service-related documentation, including quotes, purchase orders, outcomes, and service orders.
• Monitor open quotes and follow up to ensure timely completion.
• Track technician labor hours and service-related expenses.
• Support invoicing by verifying required documentation and resolving discrepancies as needed.
• Maintain accurate and up-to-date service records within Salesforce.
• Update case statuses, track service activity, and ensure data consistency and visibility.
• Partner with Sales, Applications, Engineering, and Service teams to support service execution and customer satisfaction.

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and paid sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k) with company match
• Paid parental leave
• Tuition assistance
• Disability insurance
• Dress for your day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED