Mortgage Customer Support Specialist

TEKsystems•Phoenix, AZ

1d•Onsite

About The Position

Ready to be the calm, confident voice homeowners rely on? Join a high‑energy customer support team where reliability, growth, and professionalism truly matter. This is a Contract to Hire position based out of Phoenix, AZ 85048. The pay range for this position is $19.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave). This is a fully onsite position in Phoenix,AZ 85048. This position is anticipated to close on Apr 30, 2026.

Requirements

2–3 years of recent call center experience handling inbound and outbound calls
Customer service background in financial services, mortgage, banking, or loan servicing preferred
Strong job tenure and reliability with no significant employment gaps
High school diploma or equivalent

Responsibilities

Handle high‑volume inbound calls from homeowners regarding payments, escrow, and general mortgage servicing questions
Make a portion of outbound calls to remind borrowers of upcoming payments and offer payment-by-phone options (not collections)
Deliver professional, empathetic service while meeting quality, productivity, and attendance metrics