Customer Support Specialist

Mid-Atlantic Finance Company•Pinellas Park, FL

About The Position

The customer support representative will be responsible for inbound and outbound calls, providing product information, and helping customers by being informative, empathetic, and eager to solve a customer's issue quickly. Able to listen, learn, and resolve any customer inquiry that crosses your desk.

Requirements

High school diploma or equivalent
Experience in customer support, client services, sales, or a related field
Excellent communication skills via phone and email.
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Multitasking
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive consumer experience and resolution. If this sounds like you, please apply with your resume.

Responsibilities

Respond timely to customer issues, working to resolution using all resources available
Up-sell and cross-sell
Generate sales leads from calls
Manage inbound calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Meet and exceed personal and team targets, goals, and quotas
Record, organize and file customer interactions and profile/account changes
Assist with returns, refunds, and other shipping tasks
Other tasks may be assigned as needed by the Company