Customer Support Specialist
About The Position
At UniFide CST, we believe great service starts with real people who genuinely care. We’re looking for a Customer Support Specialist who takes pride in helping others, communicates clearly, and keeps things running smoothly behind the scenes. If you’re someone who enjoys solving problems, staying organized, and being the go-to person customers rely on, this role is built for you. Who We Are: UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and trusted products, our technical services, sales teams, and partners work together to deliver solutions, not transactions. Our success is built on credibility, accountability, and long-term customer relationships. The Role: The Customer Support Specialist is the frontline connection between customers and our company. You’ll support the Customer Experience Manager by leading day-to-day customer communication, supporting scheduling needs, coordinating with service technicians, and ensuring customers feel informed and taken care of from the moment they contact us to the moment their service is complete. This role exists to create a smooth, dependable, and transparent customer journey from start to finish. What A Day In The Life Entails: Customer Communication & Service Support Respond to customer inquiries via phone, email, and online portals with professionalism and empathy Provide accurate updates on service status, timelines, and availability Escalate concerns promptly when customers need additional support Scheduling & Dispatch Coordination Assist with scheduling service calls, calibrations, and installations Coordinate availability and logistics with field technicians and service managers across multiple locations Send confirmations, reminders, and prep notes to customers Systems & Data Entry Create and maintain service tickets, warranty files, and customer records Update CRM and scheduling systems with accurate customer and service details Customer Experience & Feedback Support Identify service gaps and report issues promptly Track and relay customer feedback to the Customer Experience Manager What You Bring To The Table: You’re someone customers trust immediately because you communicate clearly, listen well, and genuinely want to help. You have a willingness to learn, a steady presence, and the ability to keep things organized, even on busy days. Most importantly, you’re the kind of person who shows up, supports the team, and treats customers the way you’d want to be treated.
Requirements
- A high school diploma or GED
- 0–2 years of experience in customer service, dispatch, coordination, or an administrative support role
- Strong written and verbal communication skills
- Comfort navigating ERP, CRM, and Microsoft Office tools
- A team-first mindset with a knack for staying calm under pressure
- A detail-oriented approach to documenting and updating information
Responsibilities
- Respond to customer inquiries via phone, email, and online portals with professionalism and empathy
- Provide accurate updates on service status, timelines, and availability
- Escalate concerns promptly when customers need additional support
- Assist with scheduling service calls, calibrations, and installations
- Coordinate availability and logistics with field technicians and service managers across multiple locations
- Send confirmations, reminders, and prep notes to customers
- Create and maintain service tickets, warranty files, and customer records
- Update CRM and scheduling systems with accurate customer and service details
- Identify service gaps and report issues promptly
- Track and relay customer feedback to the Customer Experience Manager
Benefits
- Health, dental, life, and vision insurance
- 3 weeks of PTO
- 401(k) with company match
- Annual profit-sharing incentive
- A supportive, team-first culture rooted in accountability and service excellence
- Opportunities to grow with a company that values accuracy, dependability, and customer care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
