Mortgage Customer Service Representative

TEKsystems•Troy, NY

5d•$17 - $19•Hybrid

About The Position

TEKsystems is hiring customer service representatives to join our clients mortgage team! This role is hybrid if adherence, quality, and attendance expectations are met. The position will be responsible for handling inbound calls pertaining to insurance servicing questions. Questions will be received from borrowers, insurance agents, and financial institutions, primarily regarding home owners insurance, payment, and/or coverage inquiries. The representative must be able to multi-task between various systems to research and document phone calls, responding quickly and accurately to meet internal and external standards. Problem-solving and resolution skills are required, along with the ability to handle all calls in a professional manner.

Requirements

At least 1 year of RECENT customer service experience (call center experience preferred, but front desk/admin experience will be considered).
Efficient in using a Windows PC computer and navigating software systems.
Typing speed of at least 35 WPM.
Good verbal and written communication skills.
Reliable transportation.
Basic Computer Literacy (70% passing score required).
One Minute Typing Test (35 WPM passing score required).

Nice To Haves

Call center experience

Responsibilities

Handling about 35-45 inbound calls per day, with an average call duration of 11-14 minutes.
Handling inbound calls pertaining to insurance servicing questions.
Receiving questions from borrowers, insurance agents, and financial institutions regarding home owners insurance.
Addressing payment and/or coverage questions.
Multi-tasking between various systems to research and document phone calls.
Responding quickly and accurately to meet internal and external standards.
Utilizing problem-solving and problem resolution skills.
Handling all calls in a professional manner.