Mortgage Customer Service Representative

TEKsystems • Troy, NY

7d • $17 - $19 • Hybrid

About The Position

We are seeking motivated and customer-focused Mortgage Customer Service Representatives to join our growing team. In this role, you will assist borrowers, insurance agents, and financial institutions with insurance-related inquiries, primarily focused on homeowners insurance policies tied to mortgages.

Requirements

• At least 1 year of recent customer service experience
• Strong computer skills and ability to navigate systems efficiently
• Typing speed of 35+ WPM
• Excellent verbal and written communication skills
• Reliable transportation
• Access to a stable internet connection (for hybrid/remote work)

Nice To Haves

• 2+ years of call center experience
• Bilingual (Spanish/English)

Responsibilities

• Handle approximately 35–45 inbound calls per day (avg. 11–14 minutes per call)
• Respond to inquiries regarding homeowners insurance policies
• Assist borrowers, insurance agents, and financial institutions
• Address questions related to payments, coverage, and policy details
• Navigate multiple systems to research and document calls accurately
• Deliver exceptional customer service while maintaining performance standards
• Demonstrate strong problem-solving and communication skills

Benefits

• Performance-based monthly bonus structure
• Hybrid/remote flexibility based on performance metrics
• 401(k) with up to 5% match
• Medical, dental, and vision insurance
• Paid time off (accrual begins after 90 days)
• Employee stock purchase opportunities
• Critical Illness, Accident, and Hospital insurance
• Voluntary Life & AD&D for the employee and dependents
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed