Mortgage Customer Service Representative

TEKsystems • Troy, NY

2d • $17 - $19 • Hybrid

About The Position

This is a Contract to Hire position based out of Troy, MI. The role involves handling inbound calls related to mortgage servicing, specifically addressing insurance-related inquiries. The position requires strong customer service skills, attention to detail, accuracy, and compliance. The initial training period of 45 days will be fully on-site, followed by a hybrid schedule. No time off is allowed during the first 6 weeks of employment.

Requirements

• At least 1 year of recent customer service experience
• Comfortable using a Windows-based system and multiple tools
• Typing speed of 35+ WPM
• Strong verbal and written communication skills
• Reliable internet connection (required for remote work)
• Reliable transportation
• Customer Service
• Data Entry
• Strong communication skills

Nice To Haves

• Call Center Experience
• 2+ years of call center experience
• Mortgage or insurance experience

Responsibilities

• Handle 35–45 inbound calls per day (average 11–14 minutes per call)
• Answer insurance-related inquiries for mortgage servicing
• Support borrowers, insurance agents, and financial institutions
• Address questions related to: Homeowners insurance, Payments and coverage details
• Accurately document calls and research information across multiple systems
• Maintain strong attention to detail, accuracy, and compliance
• Deliver professional customer service and effective problem resolution

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed