Mortgage Consumer Direct Sales Consultant (SAFE)

Wells Fargo & Company • Charlotte, NC

5d • Hybrid

About The Position

Wells Fargo is seeking a Mortgage Consumer Direct Sales Consultant to support its Consumer Direct Team. The team builds relationships with consumers and referral partners to help customers pursue personal and financial goals through homeownership. Consultants answer questions and provide guidance about mortgage products and services, identify opportunities to deepen customer relationships, and communicate with integrity while working toward goals.

The role involves managing inbound and outbound customer calls, understanding customer needs, explaining mortgage programs, and analyzing and offering loan products suited to those needs. Consultants provide recommendations for more complex situations and use some independent judgment while developing their understanding of loan applications, loan pricing, and rate locks. They collaborate with fulfillment partners throughout origination and maintain client satisfaction through timely, proactive communication. The role also requires accurately capturing customer information while navigating multiple screens, databases, and applications during conversations.

This is a SAFE position involving customer contact and duties that may include offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment is contingent on satisfying SAFE Mortgage Licensing Act and related regulatory requirements, including applicable background and Loan Originator qualification standards. SAFE registration is required at employment; Wells Fargo initiates the registration process after the employment start date. The position offers a hybrid work schedule, with on-site work at the listed Charlotte location as required. The position is not eligible for visa sponsorship.

Requirements

• At least 2 years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Must obtain SAFE registration at the time of employment and satisfy applicable Loan Originator qualification and regulatory requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
• Willingness to work on-site at the location listed on the job opening.
• Ability to work weekdays, weekends, and holidays as needed or scheduled.

Nice To Haves

• Experience in loan origination.
• Strong understanding of mortgage sales, origination processes, and industry regulations.
• Experience working in goal-driven environments.
• Experience in sales.
• Experience communicating financial concepts to customers.
• Strong interpersonal and written communication skills and ability to thrive in a fast-paced environment.
• Detail-oriented with strong organization and time management skills.

Responsibilities

• Manage inbound and outbound calls and follow up with existing and potential customers about Wells Fargo mortgage products and services.
• Understand customer needs, provide high-quality customer service, explain Wells Fargo Home Mortgage programs, and analyze and offer mortgage loan products based on client needs.
• Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of loan applications, loan pricing, and rate locks.
• Collaborate with fulfillment partners to meet client needs throughout the origination process.
• Maintain high client satisfaction through timely and proactive customer communication.
• Navigate multiple screens, databases, and applications to accurately capture customer information while holding a conversation.
• Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including timely escalation and remediation of issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed