Mortgage Retail Sales Consultant (SAFE)

Wells Fargo•Chicago, IL

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgage business from multiple sources, produces compliant, high-quality loans, and provides excellent customer service. The consultant builds relationships with real estate professionals, financial professionals, bank stores, past customers, and other referral sources, while maintaining visibility and awareness of mortgage industry developments in the assigned market. The position involves receiving customer applications, quoting rates and points, completing registration and lock-in follow-up, and analyzing customer needs to recommend appropriate mortgage products and risk levels. The consultant reviews low- to moderately complex financial and credit information, communicates Wells Fargo programs, rates, policies, underwriting requirements, and procedures, and maintains timely, proactive customer communication. The role also requires understanding appraisals, title reports, and real estate transactions, and pursuing company training to develop product, policy, procedural, and underwriting knowledge. This is a SAFE position involving customer contact and potentially offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment depends on satisfying applicable SAFE Mortgage Licensing Act, Loan Originator, regulatory, background, and ongoing screening requirements. Reliable transportation and the ability to lift more than 20 pounds are required. Work may include nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn commission; additional incentives, discretionary bonuses, or restricted stock units may be available depending on the role. Eligible employees may receive the benefits listed in the posting.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Obtain SAFE registration at the time of employment and satisfy applicable Loan Originator qualification and regulatory requirements.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
Ability to lift more than 20 pounds.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Documented retail residential mortgage fundings during the past 12 months, referred primarily from established local external sources.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Customer service experience.

Responsibilities

Solicit residential mortgage applications from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for loan production and exercise some independent judgment while learning and adhering to applicable functional-area policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately complex financial and credit data, match customer needs to an appropriate loan program, and assess risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and service quality through timely, proactive communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Follow applicable risk programs, policies, procedures, compliance obligations, and escalation requirements.