Mortgage Retail Sales Consultant (SAFE)

Wells Fargo Bank • Chicago, IL

4d

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgage business from multiple sources, produces compliant, high-quality loans, and provides excellent customer service. The consultant builds and maintains relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional referral sources while maintaining visibility in the local marketplace and staying informed about mortgage industry developments.

The consultant receives customer applications; quotes rates and points; completes registration, lock-in, and follow-up activities; and analyzes customer needs to recommend mortgage products and loan programs. The role reviews low- to moderately complex financial and credit information, informs customers about programs, rates, policies, underwriting requirements, and procedures, and maintains timely, proactive communication. It also requires understanding real estate appraisals, title reports, and transactions, applying independent judgment within established policies and compliance requirements, and pursuing Wells Fargo training to build product and underwriting knowledge.

This SAFE position involves customer contact and may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act requirements, Loan Originator qualification requirements under Regulation Z, and applicable background and ongoing regulatory standards. The position requires SAFE registration at employment, reliable transportation, and the ability to lift more than 20 pounds and work nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn commission. Eligible employees may receive additional compensation such as sales incentives, discretionary bonuses, or restricted stock units.

Requirements

• At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Obtain SAFE registration at the time of employment and meet applicable SAFE Mortgage Licensing Act requirements.
• Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
• Meet ongoing regulatory requirements, including additional screening if necessary.
• Have reliable transportation.
• Ability to lift more than 20 pounds.
• Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

• Basic Microsoft Office skills.
• Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
• Excellent verbal, written, and interpersonal communication skills.
• Mortgage industry experience.
• Knowledge and understanding of sales prospecting and generating referrals.
• Experience developing and cultivating professional relationships.
• Customer service experience.

Responsibilities

• Solicit residential mortgage business from various sources.
• Produce high-quality, compliant loans and provide excellent customer service.
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
• Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
• Present recommendations for producing loans and exercise independent judgment while learning and adhering to applicable policies, procedures, compliance requirements, and loan-generation practices.
• Understand real estate appraisals, title reports, and real estate transactions.
• Receive customer applications, quote rates and points, and complete registration, lock-in, and follow-up activities.
• Analyze client needs and offer suitable mortgage loan products.
• Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and risk level.
• Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
• Maintain client satisfaction and loan quality through timely, proactive customer communication.
• Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
• Follow applicable risk, compliance, and regulatory requirements, and escalate and remediate issues as appropriate.

Benefits

• Health benefits.
• 401(k) Plan.
• Paid time off.
• Disability benefits.
• Life insurance, critical illness insurance, and accident insurance.
• Parental leave.
• Critical caregiving leave.
• Discounts and savings.
• Commuter benefits.
• Tuition reimbursement.
• Scholarships for dependent children.
• Adoption reimbursement.
• Additional compensation may include sales incentives, discretionary bonuses, and/or restricted stock units, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed