Mortgage Retail Sales Consultant (SAFE)

Wells Fargo Bank • Saint Cloud, MN

3d

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgage business from varied sources, originates high-quality compliant loans, and provides excellent customer service. The consultant builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other referral sources, while maintaining visibility in the assigned market and staying current on mortgage industry developments.

The position involves receiving customer applications, quoting rates and points, completing registration and lock-in follow-up, analyzing customer needs and financial and credit information, and recommending suitable mortgage products and risk levels. The consultant explains programs, rates, policies, underwriting requirements, and loan procedures to prospective and existing customers, and maintains proactive and timely communication. The role requires SAFE registration and compliance with applicable mortgage loan originator requirements. Continued employment is contingent on satisfying regulatory requirements, including background and financial responsibility standards.

Requirements

• Two or more years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Obtain SAFE registration at the time of employment; Wells Fargo will initiate the registration process after the employment start date.
• Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
• Meet ongoing regulatory requirements, including additional screening if necessary.
• Ability to lift more than 20 pounds.
• Reliable transportation.
• Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

• Basic Microsoft Office skills.
• Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
• Excellent verbal, written, and interpersonal communication skills.
• Mortgage industry experience.
• Knowledge and understanding of sales prospecting and generating referrals.
• Experience developing and cultivating professional relationships.
• Customer service experience.

Responsibilities

• Solicit residential mortgage business from various sources.
• Produce high-quality, compliant loans while providing excellent customer service.
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
• Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
• Present recommendations for producing loans and exercise some independent judgment while learning and adhering to applicable policies, procedures, compliance requirements, and loan-generation practices.
• Understand real estate appraisals, title reports, and real estate transactions.
• Receive customer applications, quote rates and points, and complete follow-up activities related to registration and lock-in.
• Analyze client needs and offer appropriate mortgage loan products.
• Review and analyze low- to moderately-complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
• Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
• Maintain client satisfaction and loan quality through timely, proactive customer communication.
• Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
• Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.

Benefits

• Health benefits.
• 401(k) Plan.
• Paid time off.
• Disability benefits.
• Life insurance, critical illness insurance, and accident insurance.
• Parental leave.
• Critical caregiving leave.
• Discounts and savings.
• Commuter benefits.
• Tuition reimbursement.
• Scholarships for dependent children.
• Adoption reimbursement.
• Hourly base pay at or above applicable minimum wage, with the opportunity to earn additional commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed