Mortgage Consumer Direct Sales Consultant (SAFE)

Wells Fargo • West Des Moines, IA

4d • Hybrid

About The Position

Wells Fargo is seeking a Mortgage Consumer Direct Sales Consultant to support its Consumer Direct Team. The team builds relationships with consumers and referral partners to help customers pursue their personal and financial goals through homeownership. The consultant answers questions and provides guidance on mortgage-related products and services to clients, customers, and prospective customers, while looking for opportunities to deepen customer relationships.

This SAFE position includes customer contact and duties that may involve offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment is contingent on meeting the requirements of the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including required background investigation results. SAFE registration is required at employment, and Loan Originator qualification requirements and Wells Fargo policies apply. The position is hybrid, requires on-site work at the listed location, and may require weekday, weekend, and holiday availability as needed or scheduled. Site operating hours are Monday through Friday, 7:00 a.m.–7:00 p.m. CST, and Saturday, 8:00 a.m.–5:00 p.m. CST. The position is not eligible for visa sponsorship.

Requirements

• At least 2 years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
• Meet SAFE registration requirements at the time of employment and applicable Loan Originator qualification requirements under Regulation Z.
• Meet applicable financial responsibility, character, general financial fitness, and criminal background standards, as well as ongoing regulatory screening requirements.
• Work on-site at the listed location as required.
• Ability to work weekdays, weekends, and holidays as needed or scheduled.

Nice To Haves

• Experience in loan origination.
• Strong understanding of mortgage sales, origination processes, and industry regulations.
• Experience working in goal-driven environments.
• Experience in sales.
• Experience communicating financial concepts to customers.
• Strong interpersonal and written communication skills and ability to thrive in a fast-paced environment.
• Attention to detail and strong organization and time management skills.

Responsibilities

• Manage inbound and outbound calls and follow up with existing and prospective customers about Wells Fargo mortgage products and services.
• Understand customers’ needs, provide high-quality service, explain Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to client needs.
• Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of loan applications, loan pricing, and rate locks.
• Collaborate with fulfillment partners throughout the origination process to meet client needs.
• Maintain client satisfaction through timely and proactive communication.
• Navigate multiple screens, databases, and applications to accurately capture customer information while maintaining a conversation.
• Follow applicable Wells Fargo policies and procedures and fulfill risk, compliance, escalation, and remediation obligations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed