Mortgage Claims Specialist II - Remote

LoanCare • ,

3d • $18 - $27 • Remote

About The Position

LoanCare is seeking a Mortgage Claims Specialist II to prepare and manage mortgage insurance claims for agency- or investor-acquired properties. The role involves reconciling advances, validating supporting documentation, tracking claim payments, maintaining production records, and assisting with quality-control and post-claim activities. The position is remote and requires a quiet, private home workspace and high-speed internet with minimum download speed of 25 Mbps and upload speed of 10 Mbps. LoanCare provides the necessary equipment. Working conditions are described as normal for an office environment; employees must be productive during normal business hours and may need to work early, late, or weekend hours, with overtime as necessary.

Requirements

• 2–4 years of experience in default mortgage servicing, mortgage insurance claims, and/or the legal field.
• Knowledge of accepted business practices in the mortgage industry and an understanding of the claims process.
• Proficient knowledge of the foreclosure process and applicable guidelines (FHD).
• Experience with LPS-MSP (Mortgage Servicing Platform).
• Ability to manage time and priorities wisely.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and meet deadlines effectively.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically Excel and Word.
• Ability to maintain strict confidentiality.
• Ability to attend work and be productive during normal business hours.
• For remote work, a quiet, private place at home and an internet connection with at least 25 Mbps download and 10 Mbps upload speeds.

Nice To Haves

• Background in the mortgage or real estate industry.

Responsibilities

• Prepare mortgage insurance claims for two or more agencies or investor-acquired properties.
• Reconcile all advances to be included in claims.
• Assist with internal department quality-control audits of post-claim activity.
• Validate all supporting documents required for claims.
• Maintain clear records and reports for management regarding daily production.
• Assist with updating appropriate workstations for claim payments.
• Follow up on and track payment of filed claims.
• Conduct miscellaneous research to complete daily tasks.
• Research post-claim activities, such as missing documents and agency inquiries.
• Complete tasks in the queue and make appropriate notes in the internal system.
• Perform other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k).
• Employee stock purchase plan.
• Mental health resources, including free Calm memberships, and physical and emotional well-being initiatives.
• Employee recognition programs.
• Discounts on gym memberships, pet insurance, and employee purchasing programs.
• Tuition reimbursement program.
• Remote-work flexibility and company-provided equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed