Mortgage Claims Specialist III - Remote

LoanCare • ,

2d • $19 - $29 • Remote

About The Position

LoanCare is seeking a Claims Specialist III to prepare and manage mortgage insurance claims for agency- or investor-acquired properties. The role supports claim submission and post-claim activities by reconciling advances, validating supporting documents, tracking payments, researching inquiries, and maintaining records. The specialist also conducts quality control and quality assurance audits, identifies trends that may call for additional training, and assists with claim-payment workstations and agency or client demands.

The ideal candidate is detail-oriented, able to work independently in a fast-paced environment, manage priorities, make sound decisions, resolve issues, and meet deadlines. The position requires effective communication and confidentiality. It is remote; LoanCare provides necessary equipment, and the employee must have a quiet, private home workspace and high-speed internet with at least 25 Mbps download and 10 Mbps upload. Working conditions are otherwise described as normal for an office environment. Work early, late, or weekend hours and overtime may be required as needed.

The compensation range is $19.33–$28.89 per hour; actual compensation may vary based on qualifications, skills, and experience. LoanCare describes itself as a national mortgage loan subservicer backed by Fidelity National Financial.

Requirements

• High school diploma or equivalent.
• 4–5 years of experience in default mortgage servicing, mortgage insurance claims, and/or the legal field.
• Strong knowledge of accepted mortgage-industry business practices and the claims process.
• Strong knowledge of the foreclosure process and applicable guidelines.
• Experience with LPS-MSP (Mortgage Servicing Platform).
• Ability to manage time and priorities.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically Excel and Word.
• Ability to maintain strict confidentiality.
• For remote work, a quiet, private place at home and internet with minimum speeds of 25 Mbps download and 10 Mbps upload.

Nice To Haves

• Background in the mortgage or real estate industry.

Responsibilities

• Prepare mortgage insurance claims for agency- or investor-acquired properties.
• Reconcile advances to be included in claims.
• Validate required supporting documents for claims.
• Maintain clear records and management reports regarding daily production.
• Conduct internal departmental quality control audits of post-claim activities.
• Identify trends that may lead to additional training measures for supervisors.
• Complete internal departmental quality assurance audits before claim submission.
• Assist with updating workstations for claim payments.
• Assist with post-claim agency and client demands.
• Follow up on and track payments for filed claims.
• Conduct research to complete daily tasks, including post-claim research on missing documents and agency inquiries.
• Complete tasks in the queue and make corresponding notes in the internal system.
• Perform other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k).
• Employee stock purchase plan.
• Mental health resources, including free Calm memberships, and physical and emotional well-being initiatives.
• Employee recognition programs for achievements and milestones.
• Gym membership discounts.
• Pet insurance.
• Employee purchasing discounts and programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED