Casualty Claims Specialist III

AIG Insurance • Atlanta, GA

1d • $81,000 - $109,000 • Onsite

About The Position

AIG is seeking an experienced Casualty Claims Adjuster to investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims. The position independently handles a moderate to complex caseload from initial notice through resolution, applying liability analysis, injury evaluation, coverage interpretation, and litigation management expertise. The adjuster uses sound judgment and analytical skills while balancing customer service, financial stewardship, and technical claim expertise, and works with insureds, claimants, attorneys, brokers, and internal business partners to achieve timely, fair, and compliant outcomes.

The position is primarily office-based to support in-person collaboration. AIG describes its Total Rewards Program as including benefits focused on health, wellbeing, financial security, and professional development. The position is eligible for a bonus under the applicable incentive plan. Base salary ranges are $81,000–$109,000 for positions based in New York and $86,000–$106,000 for positions based in New Jersey.

Requirements

• At least 4 years of Commercial Auto Liability and/or Commercial General Liability claims handling experience.
• Demonstrated experience handling bodily injury claims involving moderate to significant exposure.
• Experience interpreting policy coverage and drafting coverage position, reservation of rights, and denial letters.
• Experience managing litigated and non-litigated claims.
• Excellent analytical, investigative, and critical-thinking skills.
• Strong verbal and written communication skills.
• Active Property & Casualty Adjuster License preferred; required state licensing must be obtained within six months of hire.

Nice To Haves

• Bachelor's degree preferred, or an equivalent combination of education and experience.
• Litigation management experience.
• Multi-state claims handling experience.
• Experience handling serious bodily injury claims.
• Professional designations such as AIC, CPCU, ARM, or SCLA.
• Prior experience with commercial insurance carriers handling middle-market or large commercial accounts.
• Active Property & Casualty Adjuster License.

Responsibilities

• Conduct prompt, thorough investigations to determine coverage, liability, damages, and compensability.
• Gather and evaluate evidence, including statements, police reports, medical records, expert reports, and other relevant documentation.
• Analyze coverage issues and prepare reservation of rights, denial, and other coverage correspondence as appropriate.
• Evaluate bodily injury, property damage, and exposure-related claims and determine appropriate resolution strategies.
• Independently negotiate settlements within established authority levels.
• Develop and execute proactive claim resolution strategies to achieve timely and cost-effective outcomes.
• Identify and mitigate claim exposure through effective investigation, evaluation, and negotiation.
• Maintain accurate claim documentation supporting decisions and actions throughout the life of each claim.
• Manage litigated files and coordinate with defense counsel to develop case strategies.
• Review pleadings, discovery responses, deposition summaries, and legal evaluations.
• Monitor litigation budgets and legal expenses for efficient claim handling.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.
• Establish and maintain accurate indemnity and expense reserves with documented rationale, and continually evaluate reserve adequacy.
• Ensure compliance with company guidelines, statutory requirements, and regulatory standards across applicable jurisdictions.
• Maintain diary and workload management systems to prioritize and resolve assigned inventory.
• Provide professional, timely, and empathetic customer service and build effective relationships with insureds, brokers, claimants, attorneys, and internal stakeholders.
• Communicate claim status, strategy, and exposure effectively to management and business partners.

Benefits

• Competitive benefits focused on health, wellbeing, and financial security, as well as professional development.
• Bonus eligibility under the applicable incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level