Mortgage Banking Post Closing Specialist

Firstservicebank • Conway, AR

2d • Onsite

About The Position

First Service Bank is seeking a dependable, detail-oriented Mortgage Banking Post-Closing Specialist to ensure mortgage loans are accurately documented, delivered, and transitioned after closing. The role works closely with the Mortgage Banking team, investors, and internal departments to move loan files forward, resolve outstanding items, and maintain accurate records.

The specialist reviews funded loan files, prepares and delivers loan packages, tracks investor delivery and purchase activity, reconciles fees and proceeds, and supports required post-closing activities. The role also coordinates outstanding documentation and transfers of bank-retained loans to the appropriate servicing or Loan Operations team. The position supports audits, post-closing reviews, process improvements, and selected mortgage closing activities as needed, while following banking regulations, internal procedures, and confidentiality requirements.

This is a full-time, on-site position working Monday through Friday. First Service Bank describes its workplace as a welcoming banking atmosphere and emphasizes relationships, integrity, service, teamwork, and professional growth.

Requirements

• High school diploma or GED.
• Familiarity with mortgage documentation, loan delivery, investor requirements, or loan servicing processes.
• Proficiency in Microsoft Word, Excel, and related computer applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and follow up on outstanding items.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a team environment.
• Commitment to confidentiality, accuracy, and exceptional service.
• Availability to work full-time, Monday through Friday, on-site.

Nice To Haves

• Related college degree.
• Experience in mortgage processing, closing, post-closing, or related loan operations; equivalent experience in a document-intensive banking environment will also be considered.
• Experience with Encompass or a similar loan origination system.

Responsibilities

• Review funded mortgage loan files to ensure documents, approvals, signatures, and funding records are complete and accurate.
• Prepare and deliver mortgage loan packages and supporting documents to investors and custodians within required deadlines.
• Track loan delivery, investor purchases, outstanding conditions, and required follow-up items.
• Coordinate with lenders, processors, closers, investors, and other team members to resolve documentation issues.
• Reconcile investor purchase information, fees, and proceeds, and prepare required records for review.
• Assist with MERS transfers, servicing documentation, and other required post-closing activities.
• Track recorded documents, final title policies, endorsements, and other outstanding loan documentation.
• Coordinate the transfer of bank-retained home equity, medical professional, and construction loans to the appropriate servicing or Loan Operations team.
• Maintain accurate reports, track deadlines, and communicate unresolved issues.
• Support post-closing reviews, audit requests, and process improvements.
• Provide backup support for selected mortgage closing activities as needed.
• Follow applicable banking regulations, internal procedures, and confidentiality requirements.

Benefits

• Employee medical, dental, vision, life, cancer, and long-term disability insurance for less than $75.00 per month.
• Clothing stipends.
• Professional and personal development opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED