Mortgage Banking Post Closing Specialist

First Service Bank • Conway, AR

3d • Onsite

About The Position

First Service Bank is seeking a dependable, detail-oriented Mortgage Banking Post-Closing Specialist to ensure mortgage loans are accurately documented, delivered, and transitioned after closing. The specialist works with the Mortgage Banking team, investors, and internal departments to move files forward, resolve outstanding items, and maintain accurate records. The role is full-time, Monday through Friday, and on-site.

The position supports post-closing loan documentation and delivery, investor and custodian requirements, purchase reconciliation, servicing documentation, and the transfer of bank-retained loans. It also assists with post-closing reviews, audits, process improvements, and selected mortgage closing activities. The specialist is expected to follow applicable banking regulations, internal procedures, and confidentiality requirements.

Requirements

• High school diploma or GED required.
• Familiarity with mortgage documentation, loan delivery, investor requirements, or loan servicing processes.
• Proficiency in Microsoft Word, Excel, and related computer applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and follow up on outstanding items.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a team environment.
• Commitment to confidentiality, accuracy, and exceptional service.
• Must be available to work full-time Monday through Friday on-site.

Nice To Haves

• Related college degree preferred.
• Experience in mortgage processing, closing, post-closing, or related loan operations preferred; equivalent experience in a document-intensive banking environment will also be considered.
• Experience with Encompass or similar loan origination systems preferred.

Responsibilities

• Review funded mortgage loan files for complete and accurate documents, approvals, signatures, and funding records.
• Prepare and deliver mortgage loan packages and supporting documents to investors and custodians within required deadlines.
• Track loan delivery, investor purchases, outstanding conditions, and follow-up items.
• Coordinate with lenders, processors, closers, investors, and other team members to resolve documentation issues.
• Reconcile investor purchase information, fees, and proceeds, and prepare records for review.
• Assist with MERS transfers, servicing documentation, and other post-closing activities.
• Track recorded documents, final title policies, endorsements, and other outstanding loan documentation.
• Coordinate the transfer of bank-retained home equity, medical professional, and construction loans to the appropriate servicing or Loan Operations team.
• Maintain accurate reports, track deadlines, and communicate unresolved issues.
• Support post-closing reviews, audit requests, and process improvements.
• Provide backup support for selected mortgage closing activities as needed.
• Follow applicable banking regulations, internal procedures, and confidentiality requirements.

Benefits

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75.00 per month.
• Clothing stipends.
• Professional and personal development opportunities.
• Tuition reimbursement.
• A friendly, welcoming banking atmosphere.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED