Mortgage Banking Officer

Firstservicebank • Maumelle, AR

1d • Onsite

About The Position

First Service Bank is seeking a relationship-driven Mortgage Banking Officer to help customers explore home financing and navigate the mortgage process. The role supports growth of the bank’s mortgage business through customer service, business development, community outreach, and relationships with referral partners and internal teams. The position is based on-site in Maumelle, Arkansas, and requires full-time work Monday through Friday.

The Mortgage Banking Officer originates loans under approved bank programs, lending guidelines, and regulatory requirements; evaluates borrower information and documentation; maintains an active loan pipeline; and keeps borrowers informed throughout the process. The officer works with processors, underwriters, closers, branches, and other colleagues to support complete, accurate, and timely loan processing. The position also involves identifying additional banking needs, maintaining accurate loan records, and participating in professional development and mortgage initiatives.

Requirements

• High school diploma or GED.
• Demonstrated experience in mortgage loan origination or related lending.
• Ability to develop referral relationships, generate business opportunities, and manage an active mortgage loan pipeline.
• Working knowledge of mortgage lending products, borrower qualification requirements, disclosures, and investor guidelines.
• Active NMLS registration and other credentials required for assigned mortgage lending activities.
• Proficiency in Microsoft Word, Excel, and mortgage lending systems.
• Strong sales, relationship-building, and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Attention to detail, sound judgment, and commitment to regulatory compliance.
• Ability to work independently while collaborating with internal teams and referral partners.
• Willingness to participate in community events, market activities, and professional development opportunities.
• Availability to work full-time on-site Monday through Friday.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Develop and maintain relationships with prospective borrowers, real estate professionals, referral partners, and community contacts.
• Originate mortgage loans in accordance with approved bank programs, lending guidelines, and regulatory requirements.
• Guide borrowers through the mortgage application process and explain financing options and next steps.
• Evaluate borrower information and documentation to identify appropriate mortgage financing solutions.
• Maintain an active mortgage loan pipeline, monitor application progress, and communicate with customers throughout the lending process.
• Partner with mortgage processors, underwriters, closers, and other team members to support accurate and timely loan processing.
• Ensure mortgage applications, disclosures, and supporting documentation are complete and submitted within required timeframes.
• Develop new business through community involvement, relationship building, and market outreach.
• Collaborate with First Service Bank branches to identify mortgage opportunities and strengthen internal referral relationships.
• Recognize opportunities to connect customers with additional banking products and services.
• Maintain accurate loan records and comply with applicable lending regulations, investor guidelines, and bank policies.
• Participate in ongoing professional development, product training, and mortgage banking initiatives.

Benefits

• Employee medical, dental, vision, life, cancer, and long-term disability insurance for less than $75.00 per month.
• Clothing stipends.
• Professional and personal development opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED