Mortgage Banking Officer

First Service Bank • Conway, AR

2d • Onsite

About The Position

First Service Bank is seeking a relationship-driven Mortgage Banking Officer for its Mortgage Banking Department in Conway, Arkansas. The officer helps customers explore home financing and guides borrowers through the mortgage application process while building relationships with referral partners, community members, and bank colleagues. The role supports growth of the bank’s mortgage business through personalized service, business development, and community outreach.

The position works with mortgage processors, underwriters, closers, branches, and other internal teams to support accurate and timely lending. It requires compliance with bank policies, lending regulations, investor guidelines, and required application and disclosure timelines. The role is full-time, Monday through Friday, and on-site.

Requirements

• High school diploma or GED.
• Demonstrated experience in mortgage loan origination or related lending.
• Ability to develop referral relationships, generate business opportunities, and manage an active mortgage loan pipeline.
• Working knowledge of mortgage lending products, borrower qualification requirements, disclosures, and investor guidelines.
• Active NMLS registration and other credentials required for assigned mortgage lending activities.
• Proficiency in Microsoft Word, Excel, and mortgage lending systems.
• Strong sales, relationship-building, and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Attention to detail, sound judgment, and commitment to regulatory compliance.
• Ability to work independently and collaborate with internal teams and referral partners.
• Availability to work full-time, Monday through Friday, on-site.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Develop and maintain relationships with prospective borrowers, real estate professionals, referral partners, and community contacts.
• Originate mortgage loans in accordance with approved bank programs, lending guidelines, and regulatory requirements.
• Guide borrowers through mortgage applications, explaining financing options and next steps.
• Evaluate borrower information and documentation to identify appropriate mortgage financing solutions.
• Maintain an active mortgage loan pipeline, monitor application progress, and communicate with customers throughout the lending process.
• Partner with processors, underwriters, closers, and other team members to support accurate and timely loan processing.
• Ensure mortgage applications, disclosures, and supporting documentation are complete and submitted within required timeframes.
• Develop business through community involvement, relationship building, and market outreach.
• Collaborate with bank branches to identify mortgage opportunities and strengthen internal referral relationships.
• Identify opportunities to connect customers with additional banking products and services.
• Maintain accurate loan records and comply with applicable lending regulations, investor guidelines, and bank policies.
• Participate in professional development, product training, and mortgage banking initiatives.
• Participate in community events and market activities.

Benefits

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75 per month.
• Clothing stipends.
• Professional and personal development opportunities.
• Tuition reimbursement.
• Friendly, welcoming banking work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED