Money Movement Experience Manager
About The Position
The Money Movement Experience Manager defines and improves the end-to-end consumer money movement experience across products, channels, and payment types, including debit card, digital banking, account funding, deposits, ACH, bill pay, and person-to-person payments. The role identifies customer pain points, journey friction, and experience gaps, then develops customer-centric solutions to improve satisfaction, adoption, and engagement. It partners with product managers, operations, technology, analytics, marketing, customer-facing teams, and frontline teams to prioritize, execute, and implement enhancements across multiple lines of business. The role develops business cases, influences roadmaps, leads cross-functional initiatives, and drives adoption of new capabilities and process improvements. It also supports implementation, training, and adoption with branch, contact center, and other frontline teams, with accountability for optimizing customer journey outcomes and ensuring a seamless money movement experience across products and channels. The position draws on product management responsibilities including developing and tracking product or business-segment programs, analyzing market and sales data, coordinating product communications and promotions, supporting training and sales tools, leading special projects, and managing product risks and compliance. The role is intended to be onsite, with regular work hours and full days in the office three or more days a week. The manager sets the work schedule and in-office expectations. Available locations are Birmingham, Alabama; Atlanta, Georgia; or Charlotte, North Carolina. The position is full-time and exempt from timekeeping requirements under the Fair Labor Standards Act, so it is not eligible for overtime pay. The role may be filled at a higher level depending on qualifications and relevant experience.
Requirements
- Bachelor’s degree.
- Seven years of experience in product development or management, market research, or directly related experience.
- Critical thinking and planning skills.
- Demonstrated success launching products or major product enhancements.
- Excellent organization and project management skills.
- Excellent written and verbal communication skills.
- Financial analysis skills.
- Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Access.
- Proven ability to lead and influence cross-functional teams.
Nice To Haves
- Experience within the financial industry or with a banking institution.
- Product management experience.
- Proficiency in data manipulation.
- Experience in consumer money movement.
- Experience in digital and financial services product management.
Responsibilities
- Define and improve the end-to-end consumer money movement experience across products, channels, and payment types.
- Identify customer pain points, journey friction, and experience gaps, and develop customer-centric solutions to improve satisfaction, adoption, and engagement.
- Partner with product managers, operations, technology, analytics, marketing, customer-facing teams, and frontline teams to prioritize and implement experience enhancements across multiple lines of business.
- Develop business cases, influence roadmaps, lead cross-functional initiatives, and drive organizational adoption of new capabilities and process improvements.
- Partner with branch, contact center, and other frontline teams on implementation, training, and adoption to achieve intended customer and business outcomes.
- Coordinate promotional, marketing, and communication programs for specified products and services, and produce standard management reporting.
- Research and compile business, industry, and competitive data to analyze and develop tactics for achieving strategic goals.
- Analyze sales information, projections, and other data, and present findings to business unit management.
- Prepare or support preparation and delivery of training and sales tools.
- Act as a subject matter expert, point of contact, and lead for special projects related to specified products and services.
- Monitor industry research concerning customer behavior, new product offerings, new providers, and regulatory impacts, and keep business unit and product development leaders informed.
- Assist with vendor relationship management, including requests, risk management, and compliance adherence.
- Ensure product-life-cycle risk management, appropriate risk controls and monitoring, and adherence to regulatory and operational risk requirements.
- Develop products and enhance services to remain competitive while complying with Regions’ standards and regulations.
- Participate in new product development and provide geographic support as needed.
- Collaborate with sales teams to identify and implement sales tactics and partner with cross-functional teams to execute strategies.
- Complete complex projects.
- May recommend marketing strategies, including advertising, packaging, pricing, expense budgets, profit plans, and future product development.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
- May participate in an annual discretionary bonus plan.
- Opportunity to participate in the Long Term Incentive Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
