Modernization & Repair Superintendent

Otis Elevator Co.•Monrovia, CA

62d•$130,500 - $159,500

About The Position

Urban Elevator Services (UES) California is seeking a motivated Modernization and Repair Supervisor to drive productivity and performance for the branch’s modernization projects and customers. The role manages field staff day to day, including employee selection, field training, and safety, and leads operational efforts and priorities to deliver superior customer satisfaction. The superintendent leads field operations for service and maintenance projects, manages project schedules, addresses performance deficiencies, supports sales of upgrades and repairs, and oversees budgets, labor, materials, safety, and quality assurance. The role also develops productive relationships with coworkers, field employees, clients, and other contacts. UES California is an independent elevator company acquired by Otis Elevator Company in 2025. It provides maintenance, repair, and modernization services for vertical transportation systems regardless of original manufacturer, with a focus on people, safety, quality, and integrity.

Requirements

High school diploma or equivalent required.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Ability to work in a highly team-oriented and dynamic environment.
Self-motivated, with the ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership skills and goal orientation, with strong time-management and organizational skills.

Nice To Haves

Elevator industry experience or experience leading field-level associates or technicians in a similar industry is preferred.
Bachelor’s degree preferred.

Responsibilities

Lead field operations performance for all service and maintenance projects.
Maintain project schedules and ensure deadlines are met.
Develop action plans to address deficiencies related to safety, callback rates, and technical support.
Generate field leads and assist service sales representatives in selling upgrades and repairs.
Recommend and detail changes to maintenance service documentation, methods, processes, design, and delivery.
Set material and labor budgets within Otis guidelines and complete required maintenance and repair work within those budgets.
Conduct field education and training to create and maintain a safe working environment.
Perform field safety audits and jobsite inspections, and develop site safety and logistics plans.
Coordinate material deliveries and issue purchase orders.
Forecast and schedule labor resources, maintain customer quality assurance, and improve efficiencies.
Develop and maintain professional, productive relationships with coworkers, field employees, clients, and others involved with the job.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Comprehensive medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement.
Employee Scholarship Program and funded study schemes.
Spot performance bonus opportunities.
Service anniversary recognition.