Mobility Operations Specialist (Puerto Rico)

RTX•Santa Isabel, PR

1d•Remote

About The Position

The Mobility Operations Specialist will be responsible for working within a small team of dedicated operational individuals to build, test, implement and maintain operational process and solutions based on a set standards and requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for Mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device management tools, Mobile security, and how products integrates into RTX and our business units. This Individual will be responsible for understanding the overall product, how to manage, support and initiate changes including the ability support Mobile hardware, Applications, and MDM tools.

Requirements

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
Experience working with international teams and end users
Experience preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability.
Experience with Vendor Management
Experience with Mobile Device Management Software
Experience with ServiceNow or a related software
Experience with wireless service providers
Experience with help desk ticketing software
Experience with Customer Support
Experience with Project Management

Nice To Haves

Experience with mobile envirenments
Active Directory Federated Services (ADFS)
Microsoft Azure Active Directory
Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
Excellent understanding of document control, update processes and tools.
Must work well under pressure and have the flexibility to manage multiple demands.
Self-starter and independent thinker who is capable of finding and developing solutions.

Responsibilities

Responsible for supporting all end users across the enterprise, United States and Internationally
Assist in the design and development of enterprise mobility operations solutions
Partner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise
Assist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software
Responsible for the creation and modification of Knowledge Based Articles
Continue to execute on new engineering and service technologies innovation
Assist in the consolidation of Mobile Operations Processes
Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments
Architects improvement opportunities spanning service delivery, user experience, security, etc.
Implement and execute system upgrades of the on premise and cloud servers
Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards