Part Time Mobility Assessment Evaluator

MTM•Saint Louis, MO

5d•Onsite

About The Position

The part-time Mobility Assessment Evaluator reviews ADA paratransit applications, supplemental intake materials, and professional verification forms; interviews applicants in person; and conducts functional assessments to determine eligibility for ADA paratransit service. The evaluator maintains accurate documentation and provides final eligibility determinations to the Client within required time frames. The position is based at the STL Metro Transit Access Center, 3140 Pershall Rd., St. Louis, MO 63136, and is scheduled three days per week from 8 a.m. to 5 p.m. Central Time. Assessments may include physical functional assessments on indoor or outdoor courses, FACTS, MMSE, Tinetti Balance and Gait Assessment, and Beck’s Assessment. The evaluator uses the information gathered to assess an applicant’s ability to independently use fixed-route transportation. The role also involves maintaining applicant records in MTM Access and other software, communicating with applicants and Client personnel, supporting appeals and process improvements, and participating in training, meetings, and community outreach as needed.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, an ancillary health care profession, or a related field; relevant experience and specialized certifications may be accepted in lieu of a bachelor’s degree depending on contract specifications.
Three or more years of professional experience working with individuals with disabilities.
Experience and knowledge of Americans with Disabilities Act regulations, with sensitivity to issues affecting people with disabilities and older adults.
Experience conducting information-gathering related to ADA paratransit eligibility.
Solid interviewing, assessment, and observational skills, and the ability to work effectively with a diverse population.
Ability to be trained to administer a standardized evaluation tool and to consistently administer and score it according to established protocols.
Ability to clearly communicate findings and observations in database reports, notes, and certification letters.
Intermediate proficiency or above with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Strong organizational and multitasking skills.
Ability to work flexible hours, adapt to a rapidly changing environment, and work under limited supervision.
Ability to make clear and factual observations.
Ability to maintain a high level of confidentiality.
Knowledge of public transportation systems and services.

Nice To Haves

Additional language skills.
Specialized certifications such as COTA, OT, or PT, where relevant experience and certifications are being considered in lieu of a bachelor’s degree.

Responsibilities

Determine final eligibility based on the application, interview, functional assessment, and supplemental information.
Conduct in-person interviews to assess applicants’ mobility capabilities and review supplemental information.
Determine which functional assessments applicants must complete.
Provide written eligibility determinations to the Client within ADA-required and contracted time frames.
Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork, and follow up on assessments and professional verifications as needed.
Provide additional written documentation to the Client upon request.
Assist the leadership team in identifying process improvement opportunities.
Conduct physical and/or cognitive functional assessments, which may include indoor or outdoor course assessments, FACTS, MMSE, Tinetti Balance and Gait Assessment, and Beck’s Assessment.
Use assessment information to determine applicants’ ability to independently ride fixed-route transportation.
Provide required forms to administrative personnel for data entry and eligibility letter generation.
Participate in staff meetings with leadership and/or the Client.
Participate in community outreach and education as needed.
Participate in initial and ongoing training as required by MTM and the Client.
Complete required reports and paperwork and maintain applicant tracking logs and reports for MTM and the Client.
Enter information into MTM Access and other software as appropriate.
Communicate effectively with MTM and Client personnel, applicants, support staff, administrators, and management while providing high-quality customer service.
Participate in the appeals process upon request.
Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
Work with management and the Client to resolve service issues, troubleshoot problems and concerns, address complaints, and support training.
Conform to MTM’s HIPAA standards.