Part Time Mobility Assessment Evaluator

MTM Transit•St. Louis, MO

7d•$32 - $39•Onsite

About The Position

The Mobility Assessment Evaluator (MAE) reviews ADA paratransit application materials, supplemental intake and professional verification forms, interviews applicants in person, and conducts functional assessments to determine eligibility for ADA paratransit service. The evaluator maintains accurate documentation and provides final eligibility determinations to the Client. This is a part-time position at the STL Metro Transit Access Center, 3140 Pershall Rd., St. Louis, MO 63136. The schedule is three days per week, 8 a.m.–5 p.m. CST.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, an ancillary health care profession, or a related field; relevant experience and specialized certifications may be accepted in lieu of a degree depending on contract specifications. Certifications may include COTA, OT, or PT.
At least 3 years of professional experience working with individuals with disabilities.
Experience and knowledge of ADA regulations, and sensitivity to issues relating to people with disabilities and older adults.
Experience gathering information related to ADA paratransit eligibility.
Solid interviewing, assessment, and observational skills, with the ability to work effectively with a diverse population.
Ability to be trained to administer a standardized evaluation tool and consistently administer and score it according to established protocols.
Ability to clearly communicate findings and observations in database reports, notes, and certification letters.
Intermediate proficiency or above with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Excellent organizational and multitasking skills.
Ability to work flexible hours, adapt to a rapidly changing environment, and work under limited supervision.
Ability to make clear and factual observations.
Ability to maintain a high level of confidentiality.
Knowledge of public transportation systems and services.

Nice To Haves

Additional language skills.
Desire to learn additional programs.

Responsibilities

Determine final eligibility based on applications, interviews, functional assessments, and supplemental information.
Conduct in-person interviews to assess mobility capabilities and review supplemental information.
Determine which functional assessments applicants must undergo.
Provide written eligibility determination documentation to the Client within ADA-required and contracted time frames.
Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork, and follow up on assessments and professional verifications as needed.
Provide further written documentation to the Client upon request.
Assist the leadership team in identifying process improvement opportunities.
Conduct functional physical and/or cognitive assessments, which may include indoor and outdoor physical functional assessments, FACTS, MMSE, Tinetti Balance and Gait Assessment, and Beck’s Assessment.
Use information obtained to determine applicants’ ability to ride fixed-route transportation independently.
Provide required forms to administrative personnel for data entry and eligibility letter generation.
Participate in staff meetings with leadership and/or the Client.
Participate in community outreach and education as needed.
Participate in initial and ongoing training as required by MTM and the Client.
Complete reports and paperwork, and maintain applicant tracking logs and reports for MTM and the Client.
Enter information into MTM Access and other appropriate software.
Build rapport and communicate effectively with MTM and Client personnel, applicants, and others while providing high-quality customer service.
Participate in the appeals process upon request.
Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
Work with management and the Client to address service issues, troubleshoot problems and concerns, handle complaints, and provide training.
Conform to MTM’s HIPAA standards.