Mobile Tech Maintenance Manager

Ryder Supply Chain Solutions • Dallas, TX

14d • $75,000 - $82,000

About The Position

The Manager, Maintenance Services oversees operations and personnel across assigned locations. The role directly supervises a Supervisor, Maintenance Services and up to two office support staff, and leads a team of 10 to 20 Technicians either directly or through supervisory staff. The manager combines direct involvement with limited delegation to meet business objectives and labor requirements while balancing customer needs, financial and operating targets, quality, safety, and asset goals. The position manages location performance against assigned metrics and ensures compliance with company processes, Standard Operating Procedures, Standard Repair Practices, and Ryder Maintenance Operations policies and procedures. It may also serve as a development position for the Senior Manager, Maintenance Services I role.

Responsibilities span maintenance operations and labor planning; personnel management, training, recruiting, and performance management; customer relationships and uptime; maintenance budgets and financial performance; asset and inventory management; and quality, safety, regulatory compliance, and continuous improvement. The position requires travel of 1–10%.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a maintenance operations environment.
• 0 to 1 year of maintenance and technical experience in a shop environment.
• 0 to 1 year of supervisory experience.
• Intermediate basic computer skills and proficiency in a Microsoft Office environment.
• Intermediate mechanical aptitude and knowledge of the diesel trucking industry.
• Intermediate ability to understand financial statements and basic accounting principles.
• Ability to professionally represent Ryder and interact competently with customer management.
• Ability to understand labor, financial, operating, quality, safety, and asset processes and related metrics.
• Strong personal accountability and a track record of achieving desired results.
• Effective verbal and written communication skills.

Nice To Haves

• Associate's degree in Business, Transportation, Distribution/Logistics, or a related field.
• Bachelor's degree in Business, Transportation, Distribution/Logistics, or a related field.
• Ability to use reporting systems to retrieve data for analysis and decision-making.

Responsibilities

• Oversee operations and personnel across assigned locations, including a Supervisor, Maintenance Services, up to two office support staff, and a team of 10 to 20 Technicians.
• Execute work analysis, vehicle planning and scheduling, technician work assignment, productivity tracking, shift meetings, and repair order review and approval.
• Plan labor by evaluating incoming work, allocating resources, balancing shift schedules, and leveling workloads to improve efficiency and productivity.
• Optimize labor, overtime, and shift patterns to align qualified technician hours with equipment availability and customer operating hours.
• Manage, train, develop, and performance-manage assigned personnel; execute the Technical Training Plan with the Field Training Team; and make staffing recommendations.
• Manage recruiting, hiring, onboarding, payroll, and succession planning.
• Manage customer relationships, resolve issues, support satisfaction and retention, execute customer communications, and optimize customer uptime.
• Collaborate with the Sales Team on the service requirements section of Customer Care Plans and conduct customer visits and reviews as needed.
• Implement maintenance cost controls and initiatives to meet financial goals, optimize net maintenance cost per unit, and support customer retention and Maintenance CSI.
• Work with vendor sourcing to identify potential and preferred vendors; ensure third-party invoice accuracy and outsourced work quality; and oversee purchase orders, invoice reconciliation, payroll, fuel reconciliation, and liquid inventories.
• Execute customer bill-back processes, including identifying, reviewing, approving, documenting, and reporting rebillable activity; execute warranty processes and maximize warranty recovery.
• Maintain data integrity in Salesforce.
• Oversee the appearance and maintenance of assigned locations and sustain 6S standards; evaluate and recommend tooling and equipment needs.
• Execute asset management initiatives and oversee vehicle specifications and vehicle in-service/out-service processes; contribute to asset management reviews and ensure vehicles have required specifications.
• Manage parts inventory according to applicable policies and procedures.
• Execute quality inspections of preventive maintenance and repairs, including in-process reviews of non-PM work.
• Lead breakdown root-cause analysis, implement corrective actions, and communicate issues to upper management when needed.
• Maintain visibility into maintenance activity to support accurate root-cause diagnosis and optimize parts and component yield.
• Ensure mandatory compliance, quality metrics, required documentation, and implementation of quality audit corrective action plans and continuous improvement programs.
• Ensure a safe workplace, support safety initiatives, maintain vehicle cleanliness and repair quality, and comply with Safety, state, and EPA requirements.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family leave, and parental leave
• 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and/or type

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED