Mobile Tech Maintenance Manager

Ryder•Dallas, TX

12d

About The Position

The Manager, Maintenance Services oversees maintenance operations and personnel across assigned locations. The role directly supervises a Maintenance Services Supervisor and up to two office support staff, and leads 10 to 20 Technicians directly or through supervisory staff. The manager is expected to achieve business objectives and labor requirements through direct involvement and limited delegation, while balancing customer needs with financial, operating, quality, safety, and asset targets. The position manages location performance against assigned metrics and ensures compliance with company processes, Standard Operating Procedures, Standard Repair Practices, and Ryder Maintenance Operations policies and procedures. It may also serve as a development position for the Senior Manager, Maintenance Services I role. Responsibilities span operations and labor planning, personnel development, customer relationships, financial performance, asset and inventory management, quality assurance, and workplace safety. The manager coordinates work scheduling and technician assignments, optimizes staffing and overtime, manages hiring and performance, and works with customers and internal teams to support uptime and retention. The role also oversees budgets, invoices, payroll, warranty recovery, parts inventories, vehicle specifications, quality inspections, compliance documentation, and corrective-action and continuous-improvement programs. The position requires 1–10% travel. It is salaried, with a compensation range of $75,000–$82,000, and may be eligible for an annual bonus, commission, and/or long-term incentive plan. Ryder describes a culture centered on respect, collaboration, innovation, and safety.

Requirements

High school diploma or GED.
At least 3 years of experience in a maintenance operations environment.
0 to 1 year of maintenance and technical experience in a shop environment.
0 to 1 year of supervisory experience.
Competence in basic computer skills and the Microsoft Office environment.
Intermediate mechanical aptitude and knowledge of the diesel trucking industry.
Intermediate ability to understand financial statements and basic accounting principles.
Ability to professionally represent Ryder and interact competently with customer management.
Ability to understand labor, financial, operating, quality, safety, and asset processes and related metrics.
Strong personal accountability and a proven track record of achieving desired results.
Effective verbal and written communication skills.
Travel of 1–10%.

Nice To Haves

Associate's degree in Business, Transportation, Distribution/Logistics, or a related field.
Bachelor's degree in Business, Transportation, Distribution/Logistics, or a related field.
Ability to use reporting systems to extract data for analysis and decision-making.

Responsibilities

Execute work analysis, vehicle planning and scheduling, technician work assignments, productivity tracking and optimization, shift meetings, and repair-order review and approval.
Schedule appropriate work and allocate resources based on incoming work, shift schedules, and workload to maximize efficiency and productivity.
Optimize labor, the mix of straight time and overtime, and shift patterns to match qualified technician hours with equipment availability and customer operating hours.
Manage, train, and develop assigned personnel; oversee performance management, technical training plans, recruiting, hiring, onboarding, payroll, and succession planning.
Make staffing recommendations in response to changes in the business environment.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and optimize customer uptime.
Execute customer communication protocols, conduct customer visits and reviews as needed, and collaborate with Sales to develop the service requirements section of Customer Care Plans.
Implement maintenance cost controls and initiatives to meet financial targets, optimize net maintenance cost per unit, and manage the location maintenance budget and P&L.
Work with vendor sourcing to identify potential and preferred vendors; verify third-party invoices and outsourced work quality.
Oversee payroll, purchase order approvals, invoice and fuel reconciliation, and liquid inventories including fuel, DEF, and oil.
Execute customer bill-back and warranty processes, including identifying, reviewing, approving, documenting, and reporting billable activities and maximizing warranty recovery.
Ensure data integrity in Salesforce.
Oversee location appearance and maintenance, sustain 6S standards, recommend tooling and equipment needs, and execute asset management initiatives.
Oversee vehicle specifications and the vehicle in-service/out-service process, provide input to asset management reviews, and ensure vehicles have required specifications.
Manage parts inventory in accordance with policies and procedures.
Oversee quality inspections of preventive maintenance and repairs, including in-process reviews of non-PM work.
Lead breakdown root-cause analysis, implement corrective actions, and escalate issues to upper management when necessary.
Maintain visibility over maintenance activities to ensure proper technician diagnosis and optimize parts and component yield.
Manage mandatory compliance items and business quality metrics; develop and implement audit corrective-action plans and continuous-improvement programs.
Maintain required documentation to meet local, state, federal, and customer requirements.
Ensure a safe workplace and guide safety efforts and initiatives; comply with safety, state, and EPA requirements.
Ensure the cleanliness and quality of repairs for maintained vehicles.
Perform other duties as assigned.

Benefits

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off for vacation, illness, and bereavement
Family and parental leave
401(k) retirement savings plan
Potential eligibility for an annual bonus, commission, and/or long-term incentive plan