Mobile Service Technician

Williams Auto Group • Vestal, NY

11d • $30,000 - $125,000

About The Position

Williams Ford of Binghamton is seeking a Mobile Service Technician to join its growing team. The technician travels in a Mobile Service van to customers’ workplaces and homes to handle basic service needs and recalls. The role calls for an independent technician with a strong service technician background who can deliver a customer-first experience, manage appointments, complete repairs and maintenance efficiently, communicate with dealership teams, and document work accurately. B-level technician qualifications and ASE certifications are preferred but not required. The position may involve occasionally working in challenging weather conditions and requires responsible use and maintenance of a company vehicle.

Requirements

• Detail-oriented and organized.
• Requires little or no guidance on jobs.
• Valid driver license.
• Must be able to perform physical tasks and lift up to 100 pounds.
• Strong use of technological devices, including tablets.

Nice To Haves

• B-level or higher technician qualifications.
• ASE or manufacturer certifications; Ford certifications are desirable but not mandatory.
• Service Technician experience.

Responsibilities

• Provide an exceptional customer experience, put customers first, and help drive loyalty.
• Engage with a variety of customers each day while representing the dealership calmly and responsively.
• Organize and prepare for daily appointments and manage time effectively.
• Perform vehicle repairs and maintenance outlined on repair orders in a clean and efficient manner.
• Communicate regularly with the Mobile Service Coordinator, Parts Department, and Dealer Management to manage production and customer communication.
• Accurately document vehicle repairs and work performed on repair orders.
• Stay informed of Ford technical bulletins and complete required training.
• Work occasionally in challenging weather conditions.
• Drive and maintain a company vehicle responsibly.
• Take pride in the role and bring a start-up mentality to growing the business.

Benefits

• Competitive compensation of $22 per hour.
• Health, medical, and dental insurance.
• 401K plan.
• Paid time off and vacation.
• Growth opportunities.
• Employee vehicle purchase plans.
• Family-owned and operated workplace.
• Long-term job security.
• Flexible work schedule.
• Ford Top Techs dealership.
• Ford-paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed