Service to the Armed Forces: Specialist - Fort Hood

American Red Cross•Hood, TX

6d•Onsite

About The Position

The American Red Cross is seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services Division. The position administers Red Cross services for U.S. military members, veterans, and their families, and supports International Services programs. The specialist provides guidance to volunteers and ensures work complies with Red Cross procedures and applicable regulations. This is an on-site, regional position with worldwide deployment as a condition of employment. Mobile staff typically deploy for six months at a time approximately once every 18–24 months and may be assigned to any military base worldwide, including conflict areas. The role requires meeting and maintaining medical, physical, security, and readiness requirements; participating in deployment training; and accepting assignments wherever the Red Cross serves military members and their families. The specialist may serve alongside deployed military personnel, wear military uniforms, and live and work in harsh or stressful environments. The position builds relationships with military leadership and community organizations, manages volunteer engagement and service delivery, supports Hero Care Center operations and emergency response, and oversees budgets, reporting, and program outcomes. Work is generally indoors, with travel and possible exposure to hazards associated with emergency relief work. Staff may be asked to be on 24-hour call during major disasters.

Requirements

Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or a related field, or related equivalent experience.
At least 5 years of related experience in program management or a related field.
Strong computer skills.
Strong public-speaking skills and effective verbal and written communication skills.
Strong interpersonal skills and ability to work independently or as part of a team.
Ability to balance multiple priorities.
U.S. citizenship.
Ability to obtain a secret security clearance and a no-fee U.S. passport.
Ability to meet and maintain strict medical, physical, security, and readiness requirements, including military-required immunizations.
Ability and willingness to accept assignments anywhere in the world, including conflict areas, and to live and work in demanding environments.
Ability to participate in deployment training and readiness activities.

Nice To Haves

Passion for supporting military members and the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments.
Adaptability and ability to manage ambiguity and engage others in solving complex problems.
Independent problem-solving ability in high-pressure situations, including identifying people to engage and developing actionable solutions.
Ability to collaborate with team members, volunteers, and military personnel.
Servant-leader approach that places others and the mission first.
Familiarity with military culture, regulations, and protocol.
Experience with American Red Cross programs and services.

Responsibilities

Build relationships with military leadership, community leaders, government organizations, corporate partners, civic organizations, and nonprofit agencies to advance the Red Cross mission.
Represent the Red Cross at assigned locations and conduct outreach through command meetings, briefings, presentations, information sessions, social media, and local advertising opportunities.
Manage the local volunteer engagement program, including needs assessments, volunteer program planning, recruitment, training, placement, supervision, recognition, and communication.
Use the Volunteer Connection Platform to manage, document, train, recognize, and communicate with volunteers.
Ensure consistent delivery of Service to Armed Forces and International Services programs and services to clients in the assigned area.
Supervise volunteer service-delivery staff and deliver mission-specific services when volunteers are unavailable.
Coordinate services for military treatment facilities and VA hospitals, including rehabilitation programs, material assistance, resiliency training, and morale items and support.
Manage military community outreach, special events, projects, family follow-up information, referrals, and other support services for military members and their families.
Provide local information to support the emergency communications center, as appropriate.
Develop outreach strategies to promote International Services U.S. programs and make the local community aware of available services.
Develop and manage budgets and expenditures for programs and services.
Monitor and report program outcomes and results, recommend continuous improvements, and ensure metrics are met.
Support the Hero Care Center’s day-to-day operations and emergency needs as a member of the Hero Care Network Contingency Team.
Complete training and requirements to maintain casework proficiency, including working shifts and participating in readiness drills.
Respond to emergency, surge, and disaster situations as needed.
Maintain medical and security requirements, participate in annual deployment familiarization training and meetings, and complete additional preparation when activated for deployment.
Accept worldwide work assignments and periodically accompany the military on deployments.

Benefits

Medical, dental, and vision plans.
Health Spending Accounts and Flexible Spending Accounts.
Paid time off starting at 15 days per year, based on job type and tenure.
11 paid holidays, including six core holidays and five floating holidays.
401(k) with up to 6% match.
Paid family leave.
Employee assistance.
Short- and long-term disability and insurance.
Service awards and recognition.
Relocation assistance for current employees within a 50-mile radius within the division.