Mobile Wellness Navigator - Street Outreach
About The Position
The Mobile Outreach Navigator/Technician supports a program serving vulnerable and unhoused people living on the streets by addressing basic needs and providing essential services, linkages, and referrals. The program also offers safer-sex education, HIV and Hepatitis C testing, and substance-use support. The role operates and maintains a shower bus, HIV-testing RV, and company van, transporting them to outreach locations and ensuring they are clean, safe, and in working order. The position also helps deliver services and engage unhoused individuals around HIV, Hepatitis C, substance use, and preventive health. Through outreach, community education, informal counseling, social support, and advocacy, the Mobile Outreach Navigator/Technician helps strengthen individual and community health knowledge and self-sufficiency. The role follows funder and regulatory requirements, organizational policies and values, and applicable safety and confidentiality standards.
Requirements
- High school diploma or GED.
- Valid New York State driver's license and a clean driving record.
- Proven experience operating and maintaining vehicles, preferably in a social-services or outreach setting.
- Strong interpersonal skills and ability to communicate effectively with unhoused individuals and service providers.
- Ability to work independently and manage time effectively.
- Flexibility to work varying hours and travel to different locations as needed.
- Excellent written and verbal English skills.
- Knowledge of HIV, Hepatitis C, and substance-use issues, including how to connect individuals with relevant services.
- Comfort working with people who are unhoused and people experiencing active substance use and/or mental illness.
- Previous experience in public health, social services, or a related field.
- Familiarity with preventive health services and linkage-to-care programs.
- Basic computer literacy.
Nice To Haves
- Bilingual Spanish-speaking ability.
Responsibilities
- Deliver program services to clients from high-risk populations in accordance with funder and regulatory requirements, best practices, organizational policies, and Core Values; serve as a role model to stakeholders and clients.
- Safely drive the shower bus, HIV-testing RV, and company van to designated locations.
- Clean and maintain the interior and exterior of vehicles and help ensure they remain hygienic and in good working condition.
- Help set up and manage services provided from the vehicles, including showers and HIV testing, and provide crowd control at community events.
- Follow safety and health regulations and help ensure vehicles meet legal and operational standards.
- Maintain or assist with records of vehicle use, maintenance schedules, and service reports.
- Escort clients to appointments when needed.
- Follow confidentiality requirements and HIPAA documentation practices.
- Participate in team and departmental meetings and complete required annual training hours.
- Develop linkages with local health and social-service organizations.
- Follow trained funder safety guidelines for handling biohazard waste and carry out medical-waste disposal practices.
- Respond appropriately to field emergencies, including overdoses, in accordance with training received.
- Prepare, pack, and inventory syringes and related program supplies.
- Distribute high-risk prevention supplies, including male and female condoms, safer-hygiene kits, and sterile syringes.
- Help stock mobile outreach vehicles.
- Attend and assist with outreach at community events and participate in BCS activities and events.
- Perform other duties as assigned by management staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
