Mobile Medical Unit Driver-WISH

Parkland Health

53d•Onsite

About The Position

Drives and maintains the Mobile Medical Unit, ensuring the safety of the vehicle and assisting medical personnel during scheduled clinic sessions. This role involves daily vehicle inspections, safe operation to assigned clinic sites, and assisting medical staff with equipment and patient services. The driver will also be responsible for patient registration activities, including collecting payments, verifying coverage, and maintaining accurate patient information and reports.

Requirements

Three years of related driving experience and/or customer service experience, preferably in a medical/healthcare/health insurance setting.
Texas Commercial Class A or B Driver License.
Ability to pass CPR training course within three months of employment from American Heart Association, American Red Cross, or Military Training Network.
Ability to maintain a driving record that meets the criteria established by Parkland personnel policy.
Good knowledge of vehicle maintenance and preventive maintenance.
Ability to work flexible hours and be available for on-call duty.

Nice To Haves

Patient registration experience preferred.
Completion of course work towards an accredited medical terminology or medical assistant certification preferred.
Medical Office Assistant experience or training a plus.

Responsibilities

Performing a daily pre-trip inspection, and ensuring that the vehicle is clean internally and externally, has appropriate fuel and fluids, and that the vehicle is secure on a daily basis.
Driving the Mobile Medical Unit to assigned clinic sites, maintaining safe yet efficient operations as scheduled, ensuring that the vehicle remains in good operating condition and that any damages or problems are reported to appropriate personnel.
Assisting medical staff using laboratory equipment, maintaining the safety of equipment, medical staff, and clinic patients.
Maintaining assigned reports, ensuring accuracy of information.
Ensuring the appropriate utilization of assigned supplies and equipment.
Proficiently performing patient service activities in coordination with clinical team, including but not limited to: ensuring patient and family comfort, safety, privacy and confidentiality at all times; adapting work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient; greeting patients and families making them feel welcome and wanted; assisting patients and families with directions, inquiries and information as requested, ensuring needs are addressed satisfactorily; keeping patients and families informed of wait times and any other circumstances that may impact the visit; staying cognizant of clinical/area needs to facilitate patient care and flow; assessing patient experience at the end of each visit to determine if patient needs were met; coordinating clinic/area activities and facilitating business processes according to standards.
Performing pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit.
Checking the patient into the clinic. Correctly identifying patient prior to performing tasks. Reviewing and updating patient account to ensure registration and coverage is current and complete.
Confirming or verifying coverage as needed. Identifying and referring patients for financial counseling as appropriate.
Performing upfront cash collections; receiving, verifying and posting money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifying and completing daily reconciliations that ensure cash transactions are handled accurately and deposits made daily.
Assisting with the process of internal and external appointments, referrals and information retrieval. Scheduling appointments in accordance with clinical team directive and patient desires/availability.
Performing charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.
Ensuring applicable documentation is obtained for registration and patient visit. Providing explanation for all requested forms to ensure patient understanding.
Performing data entry/documentation of patient care intake information.
Assisting with stocking and inventory of supplies, as appropriate.
Keeping appropriate persons informed of status of supplies and equipment.
Completing requisition documentation for supplies, equipment and services, as applicable.
Complying with proper hand hygiene (hand washing/hand sanitizer gel/foam use).
Applying or practicing proper infection control methods.
Identifying, correcting and/or reporting safety hazards at the time of discovery.
Identifying and/or facilitating maintenance problems with equipment, initiating requests for work order, and removing from patient care area, as appropriate.
Informing Environmental Services when additional cleaning activities are needed.
Participating in the unit performance improvement initiatives.
Meeting expected performance quality measures as outlined for area(s) or responsibility.