Mobile Locksmith Technician
About The Position
Hillman is seeking a Mobile Locksmith Technician for its growing Automotive Key Services team. The technician operates a fully equipped mobile service van and provides automotive key cutting, duplication, programming, and locksmith solutions at customer locations. Working alongside an Automotive Mobile Sales Representative, the technician serves as the field technical expert, diagnoses customer needs, recommends solutions, and helps deliver a seamless, customer-focused experience. The role offers independence in the field, use of advanced automotive technology, and opportunities to build technical and customer service expertise and advance with the company. Typical hours are 9:00 AM–5:00 PM, with schedule options of Thursday–Monday or Friday–Tuesday. Weekend availability is required. The role includes travel to one store location per day within a 50-mile radius. The technician maintains the mobile van, inventory, supplies, and equipment; coordinates appointments and daily service activities; and represents Hillman professionally while supporting customer satisfaction and operational improvement.
Requirements
- High school diploma or GED.
- Valid driver's license with a satisfactory driving record.
- Ability to obtain and maintain a Locksmith License where required.
- Strong customer service and communication skills.
- Basic computer, email, and mobile technology proficiency.
- Ability to regularly lift up to 50 pounds.
- Ability to safely operate a motor vehicle.
- Ability to work in a mobile, field-based environment.
- Weekend availability and flexibility to work varying schedules as business needs require.
- Ability to travel to one store location per day within a 50-mile radius.
Nice To Haves
- Locksmith experience.
- Automotive service experience.
- Experience with key cutting, programming, or vehicle electronics.
- Technical troubleshooting experience.
- Retail or customer-facing service experience.
- Experience using aftermarket key programmers and diagnostic equipment.
- Bilingual English and Spanish language skills.
- Experience with automotive transponder systems and vehicle key technologies.
- Experience with electronic and manual key-cutting equipment.
- Experience with OEM vehicle systems and programming platforms.
- Experience with mobile technology and service applications.
Responsibilities
- Provide automotive key cutting, duplication, programming, and key fob services at customer locations.
- Diagnose customer needs and recommend appropriate solutions.
- Partner with the Automotive Mobile Sales Representative to provide a seamless customer experience.
- Serve as the field technical expert and maintain a customer-first approach.
- Troubleshoot issues and provide effective solutions professionally.
- Manage and maintain a fully equipped mobile locksmith van.
- Maintain inventory, supplies, and equipment readiness; keep the van organized and customer-ready.
- Coordinate customer appointments and daily service activities.
- Create positive customer experiences and build trust through professionalism, technical expertise, and reliability.
- Represent Hillman with integrity and exceptional service.
- Share feedback and recommendations to improve operations and customer experiences.
- Travel to one store location per day within a 50-mile radius.
Benefits
- Company-provided service van.
- Fuel card for business use.
- Paid training and development.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holiday pay.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
