Mobile Locksmith Technician

The Hillman Group, Inc. • Atlanta, GA

9d

About The Position

Hillman is seeking a Mobile Locksmith Technician to join its Automotive Key Services team in Atlanta, Georgia. The technician operates a fully equipped mobile service van and delivers automotive key cutting, duplication, programming, key fob, and locksmith services directly to customers. Working alongside an Automotive Mobile Sales Representative, the technician serves as the technical expert, diagnoses customer needs, recommends solutions, troubleshoots issues, and helps provide a seamless customer experience.

The role involves managing the mobile workspace, maintaining inventory and equipment, coordinating appointments and daily service activities, and keeping the van organized and customer-ready. Technicians work independently in the field while contributing to customer satisfaction and business growth. The position includes paid training and development, career advancement opportunities, and compensation of $25 per hour plus 5% commission on sales.

Requirements

• High school diploma or GED.
• Valid driver's license with a satisfactory driving record.
• Ability to obtain and maintain a Locksmith License where required.
• Strong customer service and communication skills.
• Basic computer, email, and mobile technology proficiency.
• Ability to regularly lift up to 50 pounds.
• Ability to safely operate a motor vehicle.
• Ability to work in a mobile, field-based environment.
• Availability to work weekends and varying schedules as business needs require.

Nice To Haves

• Locksmith experience.
• Automotive service experience.
• Experience with key cutting, programming, or vehicle electronics.
• Technical troubleshooting experience.
• Retail or customer-facing service experience.
• Experience using aftermarket key programmers and diagnostic equipment.
• Bilingual English and Spanish language skills.
• Experience with automotive transponder systems and vehicle key technologies.
• Experience with electronic and manual key-cutting equipment.
• Experience with OEM vehicle systems and programming platforms.
• Experience with mobile technology and service applications.

Responsibilities

• Provide automotive key cutting, duplication, programming, and key fob services at customer locations.
• Diagnose customer needs and recommend appropriate solutions.
• Partner with the Automotive Mobile Sales Representative to deliver a seamless customer experience.
• Serve as the technical expert in the field while maintaining a customer-first approach.
• Troubleshoot issues and provide effective solutions professionally.
• Manage and maintain a fully equipped mobile locksmith van.
• Maintain inventory, supplies, and equipment readiness.
• Coordinate customer appointments and daily service activities.
• Keep the van organized, professional, and customer-ready.
• Create positive experiences and build customer trust through professionalism, technical expertise, and reliability.
• Represent Hillman with integrity and exceptional service.
• Share feedback and recommendations to improve operations and customer experiences.
• Travel to one store location per day within a 50-mile radius.

Benefits

• Company-provided service van.
• Fuel card for business use.
• Paid training and development.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holiday pay.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED